Amazon Chase Card not showing correct balance (Q Mobile app)

jrsygrl926

Chase Amazon card on the mobile app not showing correct balance. The desktop app and online are correct.

1. I've re-set the cloud data
2. Validated file
3. Unchecked the Amazon Chase not to sync in the cloud
4. Added the card back to the cloud and still not right.
5. $154 off
6. Chase account and desktop quicken are correct
7. Any suggestions?

Quicken Kristina

Hello @jrsygrl926,

To continue troubleshooting this issue, please backup your Quicken file, then follow these troubleshooting steps from this article on troubleshooting online banking issues in the mobile app:

Deactivate the affected account(s) in the desktop program:

1. Select the Tools menu and select Account List. 
2. In the Account List, select the account for which you want to deactivate online services, and then click Edit. 
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message asking if you want to disable this service. Note: If you do not receive this message, additional information is available below
   • Direct Connect users: If you are deactivating a Direct Connect account, you may see an additional prompt advising you to contact your bank to cancel the Direct Connect service. This is only recommended if you intend to deactivate an account permanently and need to contact the bank to stop any related fees.
6. Click OK to the confirmation message.  
7. (optional) If you do not intend to reactivate, contact your financial institution to cancel any fees they may charge for access to Quicken online services. Deactivating the account in Quicken will not normally stop the service fee.

If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.

Then Reactivate the account(s):

1. Open the Account List (Ctrl + A).
2. Click the Edit button on the account you want to reactivate.
3. Go to the Online Services tab and click the Set up Now button.
4. Type in the financial institution name and walk through the wizard.
5. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials and carefully link to your existing Quicken account(s).

Please let me know how it goes!