Mac desktop and online version --- question re: Empower Retirement

ms speedy
ms speedy Quicken Mac Subscription Member ✭✭
edited October 2024 in Errors and Troubleshooting (Mac)

When will Quicken classic integrate with Empower Retirement again. This used to work and has been broken for over a year.

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Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ms speedy,

    Would you mind providing more information regarding the issues that you are experiencing with Empower Retirement? Are you receiving any error codes or messages? Are you receiving a 0$ balance with investment accounts?

    Let me know!

    -Quicken Jasmine

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  • ms speedy
    ms speedy Quicken Mac Subscription Member ✭✭

    I comes up with error and nothing comes in

    This used to work about 3 years ago and spent time calling Quicken and Empower and empower knows there is a problem

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ms speedy,

    Which error code are you receiving?

    If you don’t mind, could you please provide a screenshot of the error message? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    Thanks!

    -Quicken Jasmine

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