Unable to add Sound credit union to quicken CC-503 error

jnslildarlin

I am trying to add my new Sound Credit Union account.

I am using Windows 11. Quicken Classic release R58.14. My login is correct.

I have contacted my Credit Union but was told that the issue is with Quicken. Can you please help me so I can add this to my accounts?

Thank you!

Boatnmaniac

There are 3 Sound credit unions listed in Add Account. Please clarify which one you are trying to set up the connection with. You can also, perhaps confirm which one is correct by selecting each Sound listing and looking at the telephone number and/or website URL that is shown there. If you are not sure which one is the correct one, you could try setting up the connection with each one shown on a trial and error basis.:

Also, how long have you had this issue with Sound? If it just started today then it could be that Sound is undergoing some system maintenance so a connection cannot be completed. This is a fairly common occurrence on weekend days and holidays. If this is the case, then trying to set up the account on the next business day could produce a good connection.

jnslildarlin

It’s the last one. I have contacted sound credit union and they say there are no issues on their end. I’ve been having this issue all week.

Quicken Jasmine

Hello @jnslildarlin,

A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect. You may follow this link to access a FAQ that provides more information and troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

As per the FAQ:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
2. Click on the account in the Password Vault.
3. Choose Delete Password for the account.
4. Complete a One Step Update, you will be prompted to enter the password manually.
5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
6. Click Update Now.

If there is no option to delete and update the password, or if the login ID/username also needs to be changed:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Reset Account.
5. Enter the correct login ID and follow the on-screen prompts to complete the reset. 
6. If prompted, carefully LINK the accounts found to the existing accounts in Quicken. 

After the reset process is complete, attempt your online session again. 

If the issue persists

Try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

I hope this helps!

Boatnmaniac

Thanks for confirming that it is Sound Federal Credit Union and not Sound Credit Union. Here is what the FIDIR list shows for the two different Sound Federal Credit Union listings. (The FIDIR is the Financial Institutions Directory that identifies all of the FIs that support Quicken, the types of accounts that they support and the types of connection methods that they support.):

45879 45879 45879 Sound Federal Credit Union https://mysoundcu.org/ NA https://secure.myvirtualbranch.com/mysoundcu/signin.aspx ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

67704 67704 67704 Sound Federal Credit Union https://mysoundcu.org/ 203-977-4701 https://secure.myvirtualbranch.com/mysoundcu/signin.aspx ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

Except for the different ID numbers (67707 vs 45879) the only difference I see is that one lists a phone number and the other does not. This is different from what is shown in Add Account where each shows a different Logo.

If the issue is not related to prohibited special characters in your PW you might want to try using the other Sound Federal Credit Union listing. It might be a long shot but it might just work, especially if the Logo that is shown for it is incorrect.