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Can't download First National Bank of Omaha (FNBO)

BrianV

For the past week i have been unable to download from FNBO. Today i tried resetting the account and this did not work. I then deactivated online access completely and attempted to set up anew, but got "Sorry. We encountered an error. (It's not your fault)." There is no actual error code given.

Got this repeatedly today, can log in to FNBO directly online with no issues.

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Comments

Quicken Anja

Hello @BrianV,

Based on the error you described, you will need to reach out to Quicken Support instead, for further assistance and possible escalation if they see fit.

I apologize for any inconvenience! Thank you.

Brian133

I'm having the same issue. FNBO upgraded parts of their portal. I'm sure that is the root cause.

Did you contact Quicken Support and get any answers?

JanKnee

Same issue here for at least a week. Tried resetting the account and now I get the very unhelpful "Sorry. We encountered an error. (It's not your fault.)"

BrianV

I contacted Support and they said "It needs to be escalated but i do not have time to do it right now so i will need to call you tomorrow or you can call me, but you will need to screenshare."

This is not an isolated error obviously, so this seems like an odd solution.

Brian133

I actually connected w/ Quicken Support and was online with them for an hour while they escalated it. Long story short, they acknowledge the issue. Are aware of it and committed to fixing it, but no ETA promised

BrianV

It is additionally annoying because last month it took them nearly 2 weeks to diagnose and fix issues connecting to American Express bank. And today that one isn't working again either. Lately Quicken seems to be having lots of connection issues

Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Harold Rosenbaum

Interest payment tonight. No word if it's fixed or not.

BrianV

Neither FNBO nor American Express savings web connect/download has worked for nearly 2 weeks. Quicken doesn't seem to be serious about fixing these issues.

Harold Rosenbaum

I'm unaware of the process and time frame that Quicken support needs to iron out these anomalies. Hopefully this is fixed soon.

mberger51

Two weeks and counting to make a change that affects many people. WHATS GOING ON AND WHEN EXACTLY WILL THIS BE FIXED???

Brian133

I just tested this and it worked. Back to normal

mberger51

Yeah, now it works Thanks.

Quicken Jasmine

Hello,

Thank you for coming back to update us, we are happy to hear that this issue has been resolved for you!

BrianV

Works for me too. Excellent! Now they just need to fix the CC-502 error on American Express Savings

mberger51

Works for me too.