Wells Fargo stopped connecting; what's up?

the_loralee

Quicken decided it needs me to log in to Wells Fargo again for some reason…and when I 'try' to…it tells me OFX Error: 2000 Saying I entered invalid user ID or Password. HOWEVER..using the same user ID and Password I can log in directly to WFB on line. Using MAC.Quicken 7.9.1 with MacOS 14.6.1

please help

Quicken Anja

Hello @the_loralee,

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

the_loralee

well….interestingly…originally there were 6 Wells Fargo accounts that would not direct connect/update. and, magically, 4 of the 6 corrected themselves. The passwords are all the same…

Still have two accounts that won't connect. I hesitate to take your suggestion above…in the past when I disconnected and reconnected an account it downloaded a TON of duplicates that took me forever to clean up….

any other suggestions?

the_loralee

ok…I did what you said and still have the problem of two accounts not connecting,.only now they don't even try to connect…so there are no error messages for those two 'disconnected' accounts.

THIS is becoming urgent. It has disconnected my main account

the_loralee

it now has disconnected all the wFB accounts…6 of them…and added 3 accounts randomly with no balances…

the_loralee

and I know the sign in for wFB is accurate because i can log in via web with the same credentials

the_loralee

it is October 2nd…and this still does NOT work…CItibank says it has authorized. Quicken gives an error message…

Quicken Jasmine

Hello @the_loralee,

Due to the nature of this issue, I suggest contacting Quicken Support directly as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thanks!