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American Express High Yield Savings Account cc-502

H.Richburg

Quicken for Windows:
I've been getting CC-502's on my American Express High Yield Saving Account when I run One Step Update for at least the last couple of weeks. It prompts me for the a one time verification code each and every time but after entering it, OSU then returns a cc-502 error so it would appear Quicken is communicating with Am Express.

Is this a Quicken Issue? Any resolution?

Thank you
— HJR

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Comments

BrianV

Had this same issue in July, they finally resolved it after about 3 weeks, but a week ago started having the same CC-502 issue so it's clearly broken again.

Quicken Jasmine

Hello @H.Richburg and @BrianV,

A CC-502 error is caused by maintenance on the bank's servers, which Quicken uses to download transactions. You can follow this link to access a FAQ that provides more information and troubleshooting steps.

I hope this helps!

BrianV

https://community.quicken.com/discussion/comment/20453766#Comment_20453766

That FAQ essentially says "Try updating, and if it doesn't work try again later". That's one step away from worthless, especially since I've tried updating multiple times a day for over a week. Clearly it's a bigger issue.

I tried again a minute ago. Username and password at least gets to the one-time verification code prompt (implying that the site recognizes the user/pass combo), but entering the code results in the same CC-502 error.

Finally, the thread from July indicated it wasn't just server maintenance.
https://community.quicken.com/discussion/comment/20446275#Comment_20446275

Quicken Jasmine

Hello @BrianV,

As per the FAQ:

If the issue persists

Please Contact Us so we can help you fix this issue.

I apologize that we could not be of more assistance!

JackBoyd

The cc-502 error with American Express High Yield Savings accounts has been this way since mid May. Quicken tech support doesn't appear to be interested in addressing it. I have called and tested with them several times. They only say: It is a known issue with no resolution date projection.

bushmills

I started having this error this past weekend; I waited until today (a business day) to retry with the same results. I did the refresh exercise with same results. I can go to the site and download the Quicken transactions but get the same error when attempting the download of transactions. From the comments it appears this is a persistent error but there also does not appear to be any urgency to fix it.

H.Richburg

@Quicken Jasmine I called for support and was told a CC-502 is a bank issue and not Quicken. Quicken is communicating with American Express. After providing my credentials, it asks where I want my one time code sent, it then sends it, Quicken opens Window for me to enter it and then I get a cc-502. Is this a known issue with American Express and if so, will it be fixed?

Thank you

Howard

BrianV

STILL not fixed. It has been nearly 3 weeks (after having the same long-term issue just a few months before that!) And to add insult to injury, if i attempt to manually download the transactions in a QDF file, Quicken gives me the error "Quicken is currently unable to verify financial institution information for download"