Citibank Cards Authentication Problem (QWIN)

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Answers

  • geominer
    geominer Quicken Windows Subscription Member
    edited September 27

    Same problem here.

  • algee99
    algee99 Quicken Windows Subscription Member ✭✭
    edited September 27

    Thought I'd chime in and pile on. Same problem for me, started today.

  • kg7
    kg7 Quicken Windows Subscription Member ✭✭
    edited September 27

    @wamurray1923 But, alas, where would you go?

  • algee99
    algee99 Quicken Windows Subscription Member ✭✭
    edited September 27

    Same problem, started today. It appears to be a breakdown in the communications response between Citi and Quicken servers. Citi thinks it worked fine, but Quicken doesn't receive the result it expected or the data returned to Quicken by Citi is in an invalid format that Quicken doesn't recognize.

    Someone will have to patch their code. Or, maybe, they need to reboot something?

  • wenglish
    wenglish Quicken Windows Subscription Member ✭✭

    It would have been really nice if instead of a generic message from Quicken (along the lines of “you need to re-authorize”) there was a message to indicate “we broke something really badly and have temporarily disabled downloads“.


    I imagine Citi is probably being bombarded with failing re-authorization requests.

  • swmeier
    swmeier Quicken Windows Subscription Member ✭✭
    edited September 27

    Same for me - started tonight - same error popup and message. Have tried at least 7 times.

    Quicken → please note that each time I try I get an email from Citi saying "You've authorized Quicken to access your Citi account information". It lists the correct Citi account, along with correct date and time.

    Environment: Edge, Windows 10. No browser extensions, cross-cookies allowed.

  • richsticks
    richsticks Quicken Windows Subscription Member ✭✭
    edited September 27

    Same exact situation here.

  • Unknown
    Unknown
    edited September 27
    This content has been removed.
  • TahoeChuck
    TahoeChuck Quicken Windows Subscription Member ✭✭
    edited September 27

    same here

  • Matthew Vaughan
    Matthew Vaughan Quicken Windows Subscription Member
    edited September 27

    Same here.

  • zhezhang
    zhezhang Member ✭✭✭
    edited September 27

    Same for me!

  • nerdindenial
    nerdindenial Member ✭✭✭
    edited September 27

    I have exactly the same problem!

  • nerdindenial
    nerdindenial Member ✭✭✭
    edited September 27

    Same problem - started tonight.

  • MICHAEL J LAWSON
    MICHAEL J LAWSON Member ✭✭
    edited September 27

    Same here

  • Struggles
    Struggles Quicken Windows Subscription Member ✭✭
    edited September 27

    Same issue

  • arlingpj
    arlingpj Quicken Windows Subscription Member ✭✭
    edited September 27

    I continue to have this issue.

  • mggm100
    mggm100 Quicken Windows Subscription Member ✭✭
    edited September 27

    Same issue here …

  • arlingpj
    arlingpj Quicken Windows Subscription Member ✭✭
    edited September 27

    Same issue for me since 9/26/2024.

  • James White
    James White Quicken Windows Subscription Member ✭✭✭
    edited September 27

    Yep, me too

  • ejworks
    ejworks Quicken Windows Subscription Member ✭✭
    edited September 27

    This just happened after the recent upgrade. This is probably a software issue on Quicken's part that they need to fix ASAP. It appears from the comments that users are not happy about this and I am one of them.

  • RBUser
    RBUser Quicken Windows Subscription Member ✭✭
    edited September 27

    Same Problem

  • igor74
    igor74 Quicken Windows Subscription Member ✭✭
    edited September 27

    Having the issue as well.

  • slwinder
    slwinder Quicken Windows Subscription Member
    edited September 27

    same problem

  • Reficken
    Reficken Quicken Windows Subscription Member ✭✭
    edited September 27

    same.:(

  • dmgrantham
    dmgrantham Quicken Windows Subscription Member ✭✭
    edited September 27

    same for me

  • Bintzer
    Bintzer Quicken Windows Subscription Member
    edited September 27

    I just got the same problem. Don't they have a quality control testing team?

  • Quixote
    Quixote Quicken Windows Subscription Member ✭✭
    edited September 27

    Yep me too!

  • Woodsmith
    Woodsmith Quicken Windows Subscription Member ✭✭

    As of 9/27/24 Reauthorize Issue - CITI says account reauthorized. Quicken says not

    I have used a Citi VISA card for years and followed with daily update in Quicken. Suddenly, Quicken directed me to reauthorize. So I sign into authenticate via my browser. The CIti web site says "Your accounts have been authorized successfully! You will now be redirected back to Quicken. If you are not redirected in a few seconds, you can close this window and return to Quicken. Then I get the message in Quicken "Sign in to Citi Cards bank failed. Try again. Sorry, the sign in failed due to time out or a connection error. Select Sign In to authenticate via your web browser."

  • JeryEF47
    JeryEF47 Quicken Windows Other Member ✭✭
    edited September 27

    Another unhappy customer. Now I have CitiBank AND Amazon Store card (Synchrony Bank) not working. Been using Quicken for decades. Unfortunate that reliability seems to be going down.

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