Citibank Cards Authentication Problem (QWIN)
Answers
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Same issue!
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I am using the subscription version of Quicken Deluxe R59.6 and Windows 11. When attempting to update my CITI credit card Quicken attempts to establish a new connection then times out with a message indicating CITI rejected the connection. The existing Online Service information in Quicken is also wiped out. When I attempt to reconnect it brings me to a Chase authorization screen. After I log in I get a message the Chase authorization was complete. However, Quicken cannot log in.
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Yup me too
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Sep 27, Updated Quicken this morning, My 2 citi accounts both have error 902 and both say click reauthorize button, but there is no reauthorize button available. I think Quicken may have released a temporary version to deactivate citi downloads while they work the problem. I want Quicken to keep us updated when they are working a problem.
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Same problem. After authorization at teh Citi website, it returns to Quicken which says the connection timed out, and the setup for online updates fails. I can no longer get one-step-updates for two Citi credit cards.
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Same issue here. Except I can reestablish the connection if I use Direct Connect instead of Express Web Connect.
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same here
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Same here
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Same same…
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Having the same issue - Citi re-authorizes access, but Quicken reports failure, with the same error messages shown in the first post, above.
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Same issues: Citi Bank and Quicken not talking ! Problem !
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Same situation here. I also tried using different browsers; Chrome Edge and Firefox as suggested in another post. The steps and errors were identical in all 3 browsers.
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DITTO……………
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exactly the same for me this morning, Sept 27.
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same problem. Quicken just keeps getting worse and more expensive. User for decades.
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Same issue for me. It is very frustrating for Quicken to break something that was working fine before!
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Same issue for me. It is very frustrating for Quicken to break something that was working fine before!
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Same issue for me.
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This has been broken since Jan of this year, it finally gets resolved for a few month, now it's broken again? 20+ year user seeking alternatives.
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Cannot reauthorize Citi accounts
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I got a prompt this morning during my One Step Update that Citibank wanted to reauthorize. I followed the steps, logged in to Citibank when prompted, and checked all the appropriate boxes in the browser. The Citi site said authorization was successful. My Quicken software said connection timed out. Now my Citi account is no longer included on my updates. When I select "Set up online" from Quicken for Citi, my browser attempts to connect to the Citi site but I get an error message: "400 Bad Request - Request Header Or Cookie Too Large".
Where to go from here?
Running the following:
Windows 11 Home (up-to-date - had an update this morning)
Quicken Classic Premier Version R59.6, Build 27.1.59.6
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Did not work for me 9-27-2024 @ 5:30 am
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Same issue.
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Same issue for me except that the Quicken Activate One Step Update banner "Sign in to Citi Cards bank failed. Try again' pops up in Quicken. Citi sent emails stating both of my credit card accounts have been given authorization for Quicken to access my account. I've tried multiple times to no avail. And to top it off I get an email this morning that my Quicken subscription will renew in a month. Currently both Citi accounts have no online access. It worked yesterday morning. Something broke. FIX IT!
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Add me to the list of users having this issue. Has Quicken issued a link to a status page for a fix?
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same here, very frustrating
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Ok, I'll join the rest of you with this one. Big Fail.
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Same problem. Also, switched default browsers from Google Chrome to Microsoft Edge without benefit.
This comment from Quicken says that it is blocking all Citibank downloads because of technical problem with downloading incorrect transactions:
https://community.quicken.com/discussion/7956141/updated-9-26-24-citi-card-citi-bank-all-associated-citi-fis-downloading-incorrect-transactions#latest
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Same issue. Running R59.6 Quicken Classic Premier, Windows 10.0.22631. Changing default browsers from Chrome to Edge was unhelpful. Reauthorization through One-Step update didn't work. Initially says reauthorization successful, but after redirects to Quicken a pop-up says failed due to timeout issue or connection error. Accounts list says downloads need to be activated, despite working before, but this route gives same outcome.
This comment from Quicken says that it is blocking all Citibank downloads because of technical problem with downloading incorrect transactions:
https://community.quicken.com/discussion/7956141/updated-9-26-24-citi-card-citi-bank-all-associated-citi-fis-downloading-incorrect-transactions#latest
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I too, like you received the same request to reauthorize my Citibank account this morning following a self-install of Quicken version R59.6. I logged into Citibank, followed the instruction checking of all the listed accounts, received confirmation that the accounts were reauthorized but upon returning to Quicken was greeted with "Sign-In to Citibank Failed. Try Again". Further details indicated that this was due to a Timeout or Connection issue. Now, my Citibank Checking account says Online Services for this account requires setup which can't be done under these circumstances.
Thinking this may have been the result of the recent Quicken update, I rolled back to the previous version but got the same results. It would appear that the business relationship between Quicken and Citibank needs much improvement as this isn't the first issue encountered with the financial institution.
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