Citibank Cards Authentication Problem (QWIN)

BK

All, this issue has nothing to do with the latest R59.6 release. I am on the April release with is eight releases behind and I too am seeing this issue as well starting today with two of my FIs. Most likely the culprit is with one of the Quicken intermediaries. I don't plan on doing anything rather ride it out for the next week or two.

bogdanm

I have a same problem

JayF

Ditto as mpbundy

"Same problem that just started this morning. Have used the Quicken initiated bank authorization/access/login multiple times but after the bank process has completed (successfully,) quicken tells me the connection timed out/failed. Have tried multiple times."

Michael K

I'm experiencing the same problem. Citi says my accounts have been authorized, Quicken does not. I don't know if it's related to the software update or not. Either way, I'm sick and tired of problems popping up.

wslaura

Same issue, hope it is fixed quickly. The reauthorizing requirement seems to happen periodically.

loren@

Here we go again, having recently had the TDBank issue. Same here😥

GregU

I'm having same issue… after updating to R59.6, build 27.1.59.6, it asked me to 'reauthorize' my Citicard Costo card account which was successful on Citicard website side, but resulted in failure on Quicken side. I've tried several times with two different browsers to setup online access for my Citicard account, same error result. (tried both MS Edge and Brave browsers)

see attached error, please FIX!

dryan

Just a note to the Quicken developers, this also happened to me right after I did the latest quicken update. Version R59.6 build 27.1.59.6

Tim_CO

Same problem. Started morning of 09/27.

I spend more time trying to get Quicken to connect than I do actually managing my finances. This is getting exhausting! Does anybody else make a product that actually works?

EDIT - Amex Savings also hasn't worked for a week.

watkinsontx

Mine was working through 9/27/2024 when an update installed. Along with other issues, you pushed out a bad update? Surprised this is taking days to resolve(based on comments).

madFlo

Identical issue - also with the Quicken Mac OS.

Bill West

Same problem here … Citi Costco Anywhere card asking for authorization and once given Quicken says connection failed.

leishirsute

Not sure it is update related.

I am on R58.9 and have the same problem.

kbrin

Same issue (adding to thread simply to show Quicken that this is not a trivial problem!)

leishirsute

Although DC successfully connects and acts like it downloads transactions, it does not download anything for me and shows an incorrect online balance as well.

slick1948

September 27, same problems

PQuincy

FWIW, I get a different error message, on Mac: CHANNEL_RESET_REQUIRED
FCMS channelId=384bb9f0-8bea-4be9-950d-bb966cf57cfa for provider_id=e7abc7ac-02af-40fe-b33c-5ba1b5002bc1 is blocked

But it still doesn't work. Glad to know that Quicken is on it — but in the meantime, my credit card transactions are not being logged.

msscpa

same issue on all of my Quicken files…. please fix soon!

dhburbank

For some reason my online account access to my Citibank account stopped working and Quicken said it needed to be reauthorized. I've tried repeatedly to reauthorize and it hasn't worked. I follow the activation steps, log into my account successfully, get the window that says "Your accounts have been reauthorized successfully", and when the window goes away what's left is a Quicken window that says:

This continues in a loop. I've deleted browsing history, tried Edge and Chrome (default), restarted, but to no avail. I am unable to set up this online account even though it was working fine two weeks ago. Any ideas?

technogod99

I have a fix for this that is working for me.

Select Add Account in Quicken app.

Enter Citi Cards in the blank line for the account.

Select Advanced Option below the Citi logo.

Select Continue.

Select Direct Connection for the connection type and Next.

Open a web browser and go to

https://citi.com/datamanagement

Login to Citi and then go back to the Quicken app

Enter your Citi account login information and Next.
You should then have Quicken offer to link to your Citi account.

cavery

Same.

brucewol

same problem. seems like there is always a problem when you need to reauthorize. usually the problem is quicken screwed up. heard a rumor that citi is going to require a reauthorization every 90 days. conformed this with a quicken tech supervisor. not going to go through this every 90 days. so i guess i'll stop using citi

The Big Apple

I am having the same issue…

Ray Hallman

https://community.quicken.com/discussion/comment/20454189#Comment_20454189

This did make a difference for me but I lost the pending transactions in Quicken and the update didn't bring over the transactions that have posted. In essence, the online balance updated to a true figure but didn't bring over the transacitons to reconcile and the pending transactions disappeared.

Also, for anyone who wants to try this solution you will want to be sure to type in the Citi Cards in the search field, as I think is suggested. Using the graphic that comes up to choose possible FI's does not bring up the advanced options link.

Thanks.

royfish

I am having the same problem

Bobryen

Same, Same. Edge or Chrome doesn't matter. The reauth works fine on citi side. Mine quit working after build 27.1.59.6 was installed.

Daniel Rollins

Same problem for me. I first noticed it this morning when I tried to sync. It wanted to reauthorize the accounts. Exact same steps as OP but after it failed, it removed the sync from all my Citi accounts. Trying to add it back gets me to the same authorize loop.

watkinsontx

Hey Quicken, is this a sev 1, work 24x7 to fix?

T-Bird AZ

same issue

dhburbank

I just found a post from Quicken on 9/26 indicating issues with CitiCard accounts and removing the ability to connect until they can solve the issue.

https://community.quicken.com/discussion/7956141/updated-9-26-24-citicard-downloading-incorrect-transactions-errors-when-updating