Citibank Cards Authentication Problem (QWIN)

habj1

Called CitiBank, they said everything working on there end. Still broken 5:00PM CST time

Harvey Modlin

To be clear, the problem is affecting both Quicken Classic on Windows and on MacOS. As stated elsewhere in this thread, we can see that the Quicken company is aware of the problems and they are working on it.

tcschung

I am sure the Quicken company is aware of the problems but are they working on them in high priority?

Rocky McAshan

Same issue. I get "success: and then "sorry unable to connect". Has there been any response from Quicken?

ppernebo

I have the same issue with the Citi American Advantage Executive MasterCard and American Advantage MilesUp MasterCard - pls fix asap

Boatnmaniac

All Citi connections are being blocked by Quicken per this Alert update that was posted yesterday and updated today: UPDATED! 9/26/24 Citi Card/Citi Bank (all associated Citi Fi's) - Downloading Incorrect Transactions.

BTW, I think the Alert statement is not as all encompassing as it says because I am still able to download via DC with Citi Cards and via EWC with Sears Card. But I would imagine that many posting here have been impacted by this.

Misspell

no luck with Citi downloads for me as well. Hope it gets straightened out. Obviously I am not alone on this issue! 🤓

Movie Nut

How about an email notification to users, stating there is a CITI Card Update issue, before we get this bogus error and try to resolve it, only to find out that doesn't work. It one thing to post some alert on the site, but how about some proactive notification!

Al_D

I'm having the same problem. Started yesterday. Thanks for the initial post and drawing the attention. Looking forward to the fix.

Thanks.

RobbHyland

Any update or solution to this Issue? It's been a while since I have been able to connect to Citi Cards. Authorization approved on the citi webpage, but when redirected to Quicken, says didn't work

SBM

Quicken disconnected connection on both of my Citi accounts. I go through and authorize, and Citi says SUCCESS and Quicken sends me into a loop to authorize again.

Judy

Having the same issue with Costco Citi card. This occurred right after the Quicken update the other day.

SBM

Here is Citi response

Yvonne

Day 2 and not fixed. Are you really working on this?

Phardy

I have the same question. Please fix this asap. millions of users are affected.

rdschmid

Where is Quicken on this? fix the connection/server issue, pls.

SBM

Never ending loop. Using either Edge or Firefox

jrmankoff

They are doing this intensionally while they resolve an issue. Please see this post and you can mark it for updates:

https://community.quicken.com/discussion/7956141/updated-9-27-24-citicard-downloading-incorrect-transactions-errors-when-updating-fdp-390-cc-902?utm_source=community-search&utm_medium=organic-search&utm_term=UPDATED%21+9%2F27%2F24+Citicard+-+Downloading+Incorrect+Transactions%2FErrors+when+updating%2F+FDP-390%2FCC-902

q.user

Ironically, Quicken constantly reminds me of renewing my membership. Perhaps you should extend my membership a bit as a gesture of goodwill when something like this happens. :-(

cjnich521

Same thing. Started Sep-27. Still happening on Sep-28.

jc4mee

Same here. Always seems to happen with Citi.

jricci

Same problem. Been trying every day since it happened. No luck yet. I am downloading stuff manually at the moment.

TheHar

The only way right now I can update my CITI accounts is to sign into my individual CITI cards and go to transaction section and Export to Quicken. All my CITI accounts are no longer in One Step Update and trying to add online back in always fails. VERY FUSTRATING. Wonder why it takes days to fix something like this?

The Grain Doctor

Same issue here as of 7:20 AM EST 9/28.

kmagnush

Any update on this? I tried to post a question on the thread started by Quicken, but couldn't.

Guy Weglarz

Same issue…

Tried several times. No luck.

areynoldsin

https://community.quicken.com/discussion/7956141/new-9-26-24-citi-card-citi-bank-all-associated-citi-fis-downloading-incorrect-transactions#latest

areynoldsin

it’s definitely related to linked issue—it says Quicken team has disabled connection to Citi until issue is resolved. Would be SO much more helpful if we immediately got some error message indicating as much—rather than letting us waste time trying to reauthorize through citi website.

betolaura

Same error message… Looks like Quicken folks are aware with no ETA.

Care Code: FDP-390

Details:
CHANNEL_RESET_REQUIRED
FCMS channelId=384bb9f0-8bea-4be9-950d-bb966cf57cfa for provider_id=e7abc7ac-02af-40fe-b33c-5ba1b5002bc1 is blocked

gurnebj69

Same here