CIBC New Accounts not loading

JDep

Is anyone else having issues adding new accounts from CIBC to Quicken…..this is the error message:

CIBC Doesn't Support Quicken Connections

However, you can download a QFX file (also called a Web Connect file) from their web site. Import it into Quicken by double-clicking the file you downloaded, or select the File > Open menu item in Quicken and choose the file.

For more information, click the Learn More button below to open a web page in your browser. Scroll down to “Importing files from your bank”.

Have never seen this before…….help!

Kalhel

That's how I've been doing it. I have to log into my CIBC, download transactions to hte QFX file format, then import it into Quicken. However, since September 27, my transactions don't import anymore.

JDep

Same Kalhel…..I have a new CIBC account that I'm trying to add and it won't let me. Very strange. I spent 1.5 hr (+long distance charges) to speak to someone at Quicken who was of no assistance. Left me on hold most of the time, and then told me it's a CIBC problem. It's not, everything is fine with CIBC. I also noted it is the same error message for Canadian Tire as well. Hoping this get's resolved soon!

Quicken Jasmine

Hello @JDep,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

Thanks!