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Quicken Online Backup Option Not Showing in Quicken Classic for Windows

Glasswriter

My copy of Quicken Classic is at Version R59.6, Build 27.1.59.6. I just purchased Quicken Online Backup. When I go to Edit > Preferences > Backup, I do not see the Online Backup tab. I assume there is something else I need to do See uploaded image. There is no category option that covers this issue. I spent 30 minutes figuring out what category to select.

Back Up Window.png

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Accepted answers

Quicken Kristina

Hello @Glasswriter,

If you have already subscribed to Quicken Online Backup, and your Quicken program isn't recognizing that fact, then please try logging out of your Quicken, then logging back in. That should correct the issue.

To logout of Quicken for Windows, go to Edit>Preferences>Quicken ID & Cloud Accounts. Then, click the Sign in as a different user link.

In the confirmation window that comes up, please type "yes" into the textbox, then click the Sign Out button. Once it finishes logging you out, the program should bring you back to the login screen. Once you're logged back in, Quicken should recognize that you're subscribed to Online Backup.

I hope this helps!

All comments

kathleenmcgrogan

When I look under "Help" and "What's new in Quicken" I get this:

Automatic online backup, built right into Quicken

Introducing Quicken Online Backup, the easiest way to make sure you never lose your data. Get started

And the "Get Started" tab doesn't go anywhere! :-(

kathleenmcgrogan

Great — it worked when I clicked the link on this blog! Go figure!

Jim_Harman

Did you go through the Get started process and sign up for Online backup?

Do you see the little cloud icon near the right of the Quicken title bar at the top of your screen? Try clicking on that.

Quicken Kristina

Hello @Glasswriter,

To logout of Quicken for Windows, go to Edit>Preferences>Quicken ID & Cloud Accounts. Then, click the Sign in as a different user link.

I hope this helps!

Submariner

This worked for me. Once I logged out and back in, the online options appeared everywhere the local backup settings and options were.

ddeveaux

They need to fix basic things like Bills updating and Bank sync vs new paid features.