PSE&G verification
PSE&G requires a verification code which is received on my phone, but the screen to enter the code never comes up. I then get the standard message that the program is trying to connect with PSE&G.
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Hello @Earl Zier,
To clarify, you are experiencing this issue when attempting to add PSE&G as an online biller? If so, what exactly occurs after requesting the verification code? Do you receive any error codes or messages? Does the biller appear to add and then not download information?
Let me know!
-Quicken Jasmine
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-Quicken Jasmine
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Same thing for me
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Gets as far as sending me the code — but then Quicken never asks for it to be entered.
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-Quicken Jasmine
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Jasmine, sorry for the delay. This happens when I try to link PSE&G to a reminder in the bills section for the auto fetch of the bill. I get the screen that asks to send a verification code which does go to my cell phone but the screen to enter the code never appears. It finally times out. Now I have 2 PSE&G bills at the top of the bill list that show they need attention because that bills site needs verification.
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PS I'm using Quicken deluxe for windows at the latest version.
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Hello @Earl Zier,
To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
Let me know how it goes!
-Quicken Jasmine
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That cleared the problem. Thanks. Do you have any idea why the screen to enter the validation code does not appear?
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Hello @Earl Zier,
There are a couple of possibilities. One is that it's a change on the FI side that isn't properly communicated to our service provider, resulting in the script not being set up to handle the 2FA/MFA. The other possibility is a file-specific issue (file damage/malfunction).
I hope this helps!
-Quicken Jasmine
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@Quicken Jasmine, I am having the same issue with PSE&G bills. I receive the 2FA code and then no screen comes up in quicken to enter the code. This has been going on all year almost and there was a closed topic months ago with no resolution.
Is the problem going to be fixed? I don't like paying for premium, which includes bill pay, and constantly have issues.
Thanks
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Hello @kelnos,
Thank you for joining this thread and for sharing that you are also experiencing this issue. Have you attempted the troubleshooting steps located in my previous response?
Let me know!
-Quicken Jasmine
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I'm having similar issues with Xfinity and PSEG w/r/t adding bills. Also issues with Chase and Wells Fargo (quicken doesn't recognize that I have accounts with the correct connection, even though I do).
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This is what happens when I refresh the biller. I get a code sent to my phone, and then the wheel spins for a while and goes to the "Still connecting to PSEG" screen and never offers a field to enter the 2FA. Using Quicken Classic Deluxe for Windows.
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Hello @Yellowstone2016 and @kelnos,
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
Please let me know once you have done so.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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Same for me for past several months at least. Enter my username and password, I am then asked whether to text or email me the code. I get the code, but Quicken never comes back and asks me to enter the code.
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Hello All,
This issue has been reported for further investigation. There is no current ETA, however, we will update this thread with more information once it is received.
Thanks!
(CBT-467)
-Quicken Jasmine
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@Quicken Jasmine The report has been submitted. Thanks
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