NOT! RESOLVED 10/2/24 OPTUM Bank / OptumHealth Bank - HSA - FDP-103 / CC-503
This problem started in June 2024:
and is no alleged to be closed. In July 2024 I deactivated online access and have been making manual entries since then.
Now (October 4, 2024) when I attempt to re-setup online access I get the following error message:
I do not want to create an entirely new account, I just want to re-activate online data download.
Comments
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I spent an hour troubleshooting with tech support and they finally said that Optum is blocking connections and there is nothing that Quicken can do. I opened a new thread. Waiting for @Quicken Anja to chime in as i've contacted support as she suggested.
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Not resolved for me either :-(
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I've confirmed with someone at the Quicken Office of the President (he and I are working on RobinHood Crypto balances being way wrong) and he said that Optum is not fixed. Nice that the they closed the thread and said it's resolved and seem to have ghosted us after that.
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Hello All,
When I look into the issue, Optum changed their security and decided to no longer permit downloads into Quicken. The issue is marked resolved because there is nothing further that can be done from our end. Unfortunately, the resolution is that the financial institution has decided to permanently block Quicken.
You should still be able to import transactions via Web Connect (QFX files). For more information on Web Connect, please read this article.
Thank you!
Quicken Kristina
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Thanks. I wouldn't consider it "resolved" then. You should have left the announcement pinned letting people know that it is dead and likely won't ever work again.
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Got it. Resolved = Closed. Resolved ≠ Fixed.
More precisely, Resolved = Closed, never to be fixed. "Not our fault, take it up with Optum." You could have just said that in the first place.
Export from Optum:
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