Citi One step update not workin

jjnesser
jjnesser Quicken Windows Subscription Member ✭✭
edited October 10 in Download, Add/Update Accounts (Windows)

All I get is that my credentials do not match. I have logged directly into Citi and they work. I can find no where on the Citi pages directly to authorize my account to work with Quicken.

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Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    The first troubleshooting step I would try is to log off your Quicken profile and log back in.

  • jjnesser
    jjnesser Quicken Windows Subscription Member ✭✭

    Thanks tried it still not working

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jjnesser,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • jjnesser
    jjnesser Quicken Windows Subscription Member ✭✭
    image.png

    Here is what I am getting

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