Citi One step update not workin

jjnesser

All I get is that my credentials do not match. I have logged directly into Citi and they work. I can find no where on the Citi pages directly to authorize my account to work with Quicken.

RalphC

The first troubleshooting step I would try is to log off your Quicken profile and log back in.

jjnesser

Thanks tried it still not working

Quicken Jasmine

Hello @jjnesser,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

jjnesser

Here is what I am getting

jjnesser

any update on this

Quicken Jasmine

Hello @jjnesser,

Have you attempted to reach out to Citi Bank for further assistance as stated in the error message? This error message indicates an issue with the information that the financial institution is sending. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications such as Quicken.

I hope this helps!

jjnesser

I contacted Citibank I spent one half hour on Friday 1 hour on Saturday 1 hour on Monday needless to say they were totally unhelpful I will be cancelling my city accounts it just isn't worth it for what I have at City