Citi Card still not downloading transactions

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Eemas6
Eemas6 Quicken Windows 2017 Member
edited November 2024 in Download, Add/Update Accounts (Windows)

When I go to Online Services and select Reset account, I get the message 'Quicken could not complete the account reset'. How can I get this connected again so the items download?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Eemas6,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • Eemas6
    Eemas6 Quicken Windows 2017 Member
    Screenshot 2024-10-09 101531.png

    Trying to get items to download again.

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