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Still having Issues with Citibank Connection...

sschiffm

I have had this problem for a while. I have followed the directions to reauthorize my Citiback Accounts, but cannot get it to work. After I login in to reauthorize, it brings me to a screen that states "Records Don't Match - One or more of your entries doesn’t match our records. Please visit Citi Online to update your account" - but there is no where to update the account. The only way i can get my updates is by using WebConnect and downloading the connection manually.

Thanks for your assistance.

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Comments

Quicken Jasmine

Hello @sschiffm,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Quicken Jasmine

Hello @sschiffm,

Are you still requiring assistance?

Let me know!

taxlitigator

I am getting the same "Records Don't Match - One or more of your entries doesn’t match our records. Please visit Citi Online to update your account" message as @sschiffm. I know my Cit username and password are fine as I have no trouble logging in to my Citi accounts.

And, when I do sign in to Citi what update to my account is needed? Since my login and PW are correct, what needs to change. I had no trouble downloading directly from Citi to Quicken until a few months ago, then it all went haywire.

I am a Windows 11 user

Thanks for your help

718352860

I have the same issues, When I perform a one step update nothing downloads from my checking and when I go the the Citibank Portal and do a download, Quicken is not matching my entries and when I try to match manually it doesn't show them even though they are in my register. It seems after every quicken update something else breaks