Still having Issues with Citibank Connection...

sschiffm
sschiffm Quicken Windows Subscription Member
edited October 14 in Errors and Troubleshooting (Windows)

I have had this problem for a while. I have followed the directions to reauthorize my Citiback Accounts, but cannot get it to work. After I login in to reauthorize, it brings me to a screen that states "Records Don't Match - One or more of your entries doesn’t match our records. Please visit Citi Online to update your account" - but there is no where to update the account. The only way i can get my updates is by using WebConnect and downloading the connection manually.

Thanks for your assistance.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @sschiffm,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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