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Unable to Connect with Several Different Financial Institutions [Edited]

cgoneal

For two weeks now I haven't been able to connect Randolph Brooks, Discover Bank, Security Service Federal Credit Union. These all worked previously and nothing seems to be done to correct this. People depend on these connections to work. I can't deal with this any longer that's why I won't be renewing my subscription when it expires.

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Quicken Anja

Hello @cgoneal,

To better assist you further, could you please elaborate and tell us exactly what happens when you attempt to connect with these financial institutions? Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

Thank you!

cgoneal

The same thing that other users have said:

To resolve this issue, please contact Quicken Support.

Care Code: CC-929 (QCS-0429-2)

Quicken Anja

Thank you for following up with additional details.

Please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-929.

Hope this helps!

cgoneal

That's all good except I am on a Macintosh and those options are not there!

cgoneal

$app_build_number: 709.54540.100
$app_version_string: 7.9.1
$model: iMac19,1
$os_version: 15.1
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
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cloudStatus: 0
current_appearance: light
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dataset_creation_date: 2024-10-10 11:20:03 +0000
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dataset_platform: QMAC
date (CDT): 2024-10-19 06:30:00
date (GMT): 2024-10-19 11:30:00
date (PST): 2024-10-19 04:30:00
desktopFileGuid: 4C53DA27-047E-4979-A94D-1501472C5981
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early_access: 1
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installation_id: 0EA7460B-99BA-4A61-8F45-3E4CDEA30347
is_executable_architecture_intel: 1
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last48hours_crash_count: 0
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localTimeZone: [Removed - Privacy]
mp_device_model: iMac19,1
rawAggregatorPref: fdp
receiptUserId: [Removed - Privacy]
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subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
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tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 5 (Debug = 0, Critical = 6)

description:
We apologize, but we are unable to fulfill your request for Discover Bank at this time. To resolve this issue, please contact Quicken Support.

suggestion:
Try again in one hour.

system description:
AASR Error

response:
{
"code" : null,
"errors" : [
{
"httpStatus" : 429,
"code" : "QCS-0429-2",
"title" : "QCS-AASR-1 - Please try again later. If the issue continues, reach out to Customer Care for assistance."
}
],
"resource" : {
"status" : "ERROR"
}
}

request:
{
"credentials" : [
{
"value" : "cgo29730",
"key" : "6308f80c-5c74-44f7-8f2b-41751ec06a05",
"encrypted" : false
},
{
"encryptionKeyId" : "455514033325373698",
"value" : "k61pFXPKyZWcSKchoCgCGv2CwaSsmQuoG/tdnKNoXXCpeDZHXXTCrTQj3Via1JYklehnZJcAMeWmi7FJL54hXo8vosWYdEsf/A8gI3r2Xv8JsR4xkJ2M/LVJTaPPCMMaSAj/h6pE4Oryv3RoH1lcdiCPclrigi5EOe9BlDUj/Rs45cK/4Q51qzBjbnFqzpKV6Bf/BvmRkMaah815kjWPO7/snPDXM6c1rvdwMPuB71TWZd18zL6/6JJbHAtaSrrFI89dQEO1UWnmC8AWbs6m/2sPMPgIwj/FgKpGMXhzPdxg0+LLPzHUFQm4xgnMSfuZOFFGqBWFVyPDCAvjN3oUFw==",
"key" : "3086bed2-9c62-4aae-8a49-78dbfdecd0a6",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"channel" : "FDP_DEFAULT",
"name" : "Discover Bank",
"includeInvestmentAccounts" : true,
"clientId" : "FE8FD971-576C-4512-A879-556B6AA1AF9A",
"brandingId" : "12610"
}

object:
(null)

Quicken Anja

https://community.quicken.com/discussion/comment/20458343#Comment_20458343

Thank you for clarifying. I went ahead and moved your post to the proper Mac category.

The equivalent steps for Mac in that article are provided below:

Navigate to the Quicken dropdown menu
Sign Out...
Sign back in using your Quicken ID (email) and password
Follow the prompts to be taken back to your data file after signing in

Hope this helps!

cgoneal

Nope

Institution Login ErrorWarning

We apologize, but we are unable to fulfill your request for Discover Bank at this time.

To resolve this issue, please contact Quicken Support.

cgoneal

this and security service has always worked until two weeks ago! very frustrating