Unable to Connect with Several Different Financial Institutions [Edited]

cgoneal
cgoneal Quicken Windows Subscription Member ✭✭
edited October 19 in Errors and Troubleshooting (Mac)

For two weeks now I haven't been able to connect Randolph Brooks, Discover Bank, Security Service Federal Credit Union. These all worked previously and nothing seems to be done to correct this. People depend on these connections to work. I can't deal with this any longer that's why I won't be renewing my subscription when it expires.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cgoneal,

    To better assist you further, could you please elaborate and tell us exactly what happens when you attempt to connect with these financial institutions? Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please?

    Thank you!

    -Quicken Anja
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  • cgoneal
    cgoneal Quicken Windows Subscription Member ✭✭

    The same thing that other users have said:

    To resolve this issue, please contact Quicken Support.

    Care Code: CC-929 (QCS-0429-2)

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up with additional details.

    Please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-929.

    Hope this helps!

    -Quicken Anja
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  • cgoneal
    cgoneal Quicken Windows Subscription Member ✭✭

    That's all good except I am on a Macintosh and those options are not there!

  • cgoneal
    cgoneal Quicken Windows Subscription Member ✭✭
    edited October 19

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    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 5 (Debug = 0, Critical = 6)

    description:
    We apologize, but we are unable to fulfill your request for Discover Bank at this time. To resolve this issue, please contact Quicken Support.

    suggestion:
    Try again in one hour.

    system description:
    AASR Error

    response:
    {
    "code" : null,
    "errors" : [
    {
    "httpStatus" : 429,
    "code" : "QCS-0429-2",
    "title" : "QCS-AASR-1 - Please try again later. If the issue continues, reach out to Customer Care for assistance."
    }
    ],
    "resource" : {
    "status" : "ERROR"
    }
    }

    request:
    {
    "credentials" : [
    {
    "value" : "cgo29730",
    "key" : "6308f80c-5c74-44f7-8f2b-41751ec06a05",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "455514033325373698",
    "value" : "k61pFXPKyZWcSKchoCgCGv2CwaSsmQuoG/tdnKNoXXCpeDZHXXTCrTQj3Via1JYklehnZJcAMeWmi7FJL54hXo8vosWYdEsf/A8gI3r2Xv8JsR4xkJ2M/LVJTaPPCMMaSAj/h6pE4Oryv3RoH1lcdiCPclrigi5EOe9BlDUj/Rs45cK/4Q51qzBjbnFqzpKV6Bf/BvmRkMaah815kjWPO7/snPDXM6c1rvdwMPuB71TWZd18zL6/6JJbHAtaSrrFI89dQEO1UWnmC8AWbs6m/2sPMPgIwj/FgKpGMXhzPdxg0+LLPzHUFQm4xgnMSfuZOFFGqBWFVyPDCAvjN3oUFw==",
    "key" : "3086bed2-9c62-4aae-8a49-78dbfdecd0a6",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "name" : "Discover Bank",
    "includeInvestmentAccounts" : true,
    "clientId" : "FE8FD971-576C-4512-A879-556B6AA1AF9A",
    "brandingId" : "12610"
    }

    object:
    (null)

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20458343#Comment_20458343

    Thank you for clarifying. I went ahead and moved your post to the proper Mac category.

    The equivalent steps for Mac in that article are provided below:

    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cgoneal
    cgoneal Quicken Windows Subscription Member ✭✭

    Nope

    Institution Login ErrorWarning

    We apologize, but we are unable to fulfill your request for Discover Bank at this time.

    To resolve this issue, please contact Quicken Support.

  • cgoneal
    cgoneal Quicken Windows Subscription Member ✭✭

    this and security service has always worked until two weeks ago! very frustrating

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