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http-500 error, no auto reconcile, download date not changing

dzl8r

I keep getting a sync error when updating accounts. I quit Quicken and restarted, did a one step update and got the same error. My 53 Bank accounts are the only ones that seem to update and reconcile, most others say last download October 7, 2024 although they do show items have cleared. This has been happening since the last Quicken update R59-10.

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Windows

Accepted answers

dzl8r

Quicken Kristina

So far so good. I reset the cloud, shut down quicken and reloaded it. Did a one step update and things seem to be working as advertised. The item that were already cleared I had to do a manual reconcile but at least I'm not getting the nothing to reconcile pop-up anymore.

Thanks for your help!!!

All comments

JackC7164

I am having a similar problem, windows 10. I updated several sites this morning, then backed up file and installed the latest updates. When I went to exit it went through the usual sync stuff and then gave me: ' HTTP-500 server side error, try again later.' I went in to Windows and flushed the dns cache, but still no joy!

dzl8r

Looks like there is a new update today addressing the issue. I read a post where the person said to do a manual export to the account and that seemed to work to get the accounts to auto reconcile. I'll know in a minute if the patch fixes the http-500.

Just updated and still have the same http-500 error…..

Anne B

How do you find the new update that should fix the auto reconcile issue? I get the http-500 error but that really doesn't impact the way I use Quicken unless it is related to the http-500 issue. I download my new transactions, when I accept them they are entered in the register and marked c as usual but when I go to Reconcile I get a message saying there are no uncleared items to reconcile. So I can't reconcile my balance. This has not happened to me before the last couple of days and I am a very long time user of Quicken.

dzl8r

Anne B,

Same here, I get the cleared than auto-reconcile shows no uncleared items but there they are in the register. The http-500 just isn't backing up the register to the server, it may or not be related but did show up at the same time as the auto reconcile problem. The update didn't seem to fix anything for me. I went to my accounts online and did a manual export which worked to get auto-reconcile working for that particular account. Did that for 3 accounts today.

Anne B

https://community.quicken.com/discussion/comment/20458416#Comment_20458416

I am unable to find a way to manually download my Chase CC accounts so this solution won't work for me. Guess I will have to switch to manual reconciliation.

Quicken Kristina

Hello @dzl8r, @JackC7164, and @Anne B,

To assist with this issue, please provide more information. When did the issue first start? When you run One Step Update, do you have the option to sync with the Quicken Cloud selected? If you do, does unchecking that box allow the update to complete without error? Please post a screenshot of the exact error message you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your responses!

dzl8r

I just did a one step update and unchecked the cloud box I didn't get the http-500 error but it also did not recognize the cleared items so did not reconcile them.

Screenshot (9).png

Quicken Kristina

Thank you for your reply @dzl8r,

It is odd that Quicken isn't recognizing those transactions as cleared. Have you tried clicking in the CLR column of the register and changing those transactions to uncleared, then back to cleared again?

I notice in your screenshot that the last updated date was showing 18 October. Did turning off the cloud sync allow that part to start working again?

Thank you!

dzl8r

No it's still not updating, I manually exported direct from Chase. Fifth Third bank seems to be the only one working properly. This account still says Oct 7 but shows 2 cleared items and the online balance is wrong.

Screenshot (10).png

Anne B

This problem of not reconciling (I have the same message on the screen as @dzl8r ) started sometime around Oct 17. None of my online balances are correct, and I still get the "there are no uncleared items to reconcile" message. I am surprised no one else has reported this problem. I checked my version and it is R59.18 Build 27.1.59.18

dzl8r

Just checked my version R59.18 Build 27.1.59.18 is the same as yours @Anne B .

Quicken Kristina

Thank you for your replies,

Since turning off the cloud sync seems to have cleared the http-500 error, it's possible this issue is tied to the Quicken Cloud. To troubleshoot, I recommend that you reset the Quicken Cloud. You can do this by going to Edit>Preferences>Mobile & Web. Then click the Reset your cloud data link.

Note - If you have Sync off, you will not see the link. You would need to turn Sync on, click OK, then navigate back to Mobile & Web to reset the cloud.

Once the reset completes, please test to see if the issue persists.

If the issue does persist, please logout of Quicken, then log back in. To do that, go to Edit>Preferences>Quicken ID & Cloud Accounts. Then, click the blue Sign in as a different user link.

In the confirmation box that comes up, type "yes", then click the Sign Out button. Once Quicken finishes signing you out, it will bring you back to the login screen. Login to Quicken and test to see if the issue persists.

So that we can investigate the issue further on our end, please send us log files. To do that, in your Quicken, go to Help>Report a Problem and send a problem report with the log files attached.

Please let me know how it goes!

dzl8r

Quicken Kristina

Thanks for your help!!!

Anne B

Logging out and then logging back in seemed to solve the problem I was having with my Reconciling. I am not sure about the synching to the cloud but I don't really care about that so much. Thanks for your help!

dzl8r

Quicken Kristina

Problem solved, been working as advertised for 4 days.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue has been resolved!

If you need further assistance, please feel free to reach out!