Barclays US - New Website (QWIN)
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Which email are you referring to?
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Quicken now links to my Barclay's Savings account. I added a new Barclay's account and Quicken asked if I wanted to link to my older Barclay's account. I said yes, it linked to the older account, and now it is downloading like it used to. Better late than never.
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I don't see any changes or improvements with Quicken syncing with Barclays. I tried both Direct Connect and received this error;
And then I tried a Web Connect by downloading the Quicken file directly from Barclays and I received this error;
Both errors are precisely what I have been experiencing now for nearly 8 weeks!
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It now works for me. I couldn't find the original email, so I added a new Barclay's account on Quicken. Quicken asked if I wanted to link that new account to my old Barclay's account on Quicken and I said yes. All is working as it should. Finally!
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I created a new logon some time ago following the instructions in the original email, and have been using that to access the account on the new URL. Still receiving the same errors from Quicken: CC-502 and CC-511. Just requested that Barclays close the account, so as soon as they EFT out the small balance that's left, it'll no longer be an issue.
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Same CC-502 and CC-511 errors. I've been transferring funds out of the account once a week for the last month. I'm now down to the last small balance and I requested the account be closed today.
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The first email from Barclay; I rec'd on 10/31 indicating that the new site is operative.
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How are you managing to get syncing working at all? What are the steps you have taken? I too have many Barclays accounts, but none will sync.
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ONE of my savings accounts links by deactivating & setting up online via barclays online banking - US
my barclays mastercard links by deactivating & setting up online via barclays bank delaware (but TBF, that one has worked pretty consistently for the past few days)
when amex did this, the fix was to reset the cc account & it found the savings accounts - barclays seems to have the info accessible via a single login but still silo'd even in their own systems
how do we report to barclays that any savings account in excess of ONE, don't sync? is posting here adequate?
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see my post above. Forgot to mention that the “online banking” connection now works with the new login (the cc login)
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I'm glad that you were able to sync by deactivating and resetting the account. I have not been able to get that to work from my end. I have been through this with many other banks and investment companies over the 40 years I have been using Quicken, and I have never experienced this long a period of time to get this sort of issue resolved.
I would still contact Barclays support directly by phone to report your issue. They need to hear directly from customers that things are still not 100%.
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Works fine now. You *do* have to have followed previous instructions from their changeover email.
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Same CC-502 error (Barclays Online Banking - US website not available). Yet, when I click on the web link Quicken provides, I am able to log on to Barclays site with no problem.
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I suppose that I'm in the minority here but I feel like Quicken needs to take lead on this - IMO online updates are what makes Quicken better than a spreadsheet/workbook system - and now that Quicken has gone to a subscription model, they need to be proactively addressing these issues. I had a similar weeks long problem with my credit union, and could find no others in this forum with that issue, so finally called both Quicken & the CU a few days ago - was told by both that it was a known issue & the fault of the other one. I told my CU that they were both pointing fingers at each other & it was resolved yesterday - Feel like it didn't need to be me who made that call… This is Quicken's core business - as opposed to the banks for whom this is a minimally-utilized feature… I suppose this comment will be flagged as "speculation"… lol
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I agree whole heartedly. Quicken should be taking the lead whenever there is a disconnect with a financial institution. Although the problem could be, and likely is, on the financial institution side, it is to Quickens benefit to address and resolve. I would not rate Quicken above a 5 because of the number of financial institution connection issues they have that continue beyond a few days. Quicken should quickly identify the issue is being worked and establish a status reporting method so that the customer can track status. They really do need to become a professional support organization.
BTW, I have 6 accounts with Barclay. 5 were pre-established so I deactivated each and reactivated. Only 1 came online. Can't find the other yet. The other account is a new account which can't be found either. Frustrating is an understatement.
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Hello All,
I do understand your frustration with this issue. This alert is still active and ongoing while our teams investigate and work toward a resolution. We will update the alert and this thread once new information is received. At this time, there is no ETA.
Thanks!
-Quicken Jasmine
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Hello All,
This issue is still ongoing as our teams work to investigate and reach a resolution. You can follow the link provided by @Quicken Kristina where you can bookmark the alert to remain up to date on any new information that is received.
I apologize for the frustration and inconvenience caused in the meantime.
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-Quicken Jasmine
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Flyfishertn - try a total new account setup and choose barclay us bank, not the Delaware one.
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Yes … I've done that also .. no luck … thanks
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Ugh. Must still be something on the Mac side.
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No criticism of Jasmine, but she is only doing what she can with the info she has. That is the issue, There should be more status info on this issue and all other problems associated with connections and data transfer to financial institutions.
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Absolutely agree! I have heard that they are "working on it", and that there is "no ETA", now for 8 weeks. This is unacceptable! As long-time users, let us know what is really happening. I have also been told that Quicken is unable to resolve this issue without Barclays involvement. The changes which caused these issues were made by the Barclays team, not by Quicken.
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so what if i don't have the email anymore?
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Absolutely the issue was created by Barclay, but who has the incentive to get it fixed as quickly as possible, Quicken. Barclay only provides the interface as a side benefit that does not help their bottom line.
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for those of you having problems with getting even a SINGLE barclays account to sync since the recent partial fix, mine may have worked because I previously used the hidden Quicken option to refresh the financial institution info - that MAY be worth a try… I'm nobody, but just throwing this out:
there are a couple of different hidden windows that appear when you are in the online center (tools - online center) and click "contact info" while simultaneously pressing <CTRL> (one window appears while you are pressing only the <CTRL> key & click contact info - a different window when you add the <F3> to the mix)
seems like some of the problem may be quicken trying to connect to the wrong URL…
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Thank you for the suggestion, however, If the account is already deactivated, as was suggested by support, there is no Barclays Bank in the Financial Institution list. It is necessary to do a new Financial Institution set up, and this process fails each time, generating a CC-502 error.
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Not sure if this helps on the Windows version, but on the Mac, it was listed as "Barclays Online Banking - US option" among the choices that came up when I typed Barclays
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We have six accounts at Barclay's. When I re-link or add a new account for Barclays, it only shows our individual savings accounts, not the joint and not the CDs. So for people who only have one account, the download might be working but for us it isn't. I hope this gets fixed soon!
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Not for me — as I said, I am running on a Mac. I did have to remake a new login to do it.
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Hello All,
Thank you for coming to share and update us!
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-Quicken Jasmine
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