Barclays US - New Website
Comments
-
Hello All,
The issue is still being looked into, although we do not have an ETA.
Thank you for your patience as we look into this further.
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
@Quicken Kristina - it seems that it would not be that difficult for Quicken and Barclays to at least fix the manual download capability (QFX). As others have pointed out, "DEMOBANK" continues to appear in the file, even though I can see my transactions in the unusable file. Thanks for your help.
0 -
Why, still after 7 weeks, are customers still waiting for Barclay's and Quicken to get their acts together? Why would Barclay's rollout an update on an application that has worked perfectly for the past 10 years, and not have it thoroughly tested? I have contacted both Barclay's and Quicken now 12 times over the past 2 months, and no one has any idea of when or how this is going to be resolved.
0 -
Good and valid questions but still no answers from Barclays or from Quicken.
Maybe the fix will come as a Christmas present! 🙃
1 -
Barclay has linked with QW and is syncing fine now. You'll need to go back to the original email (i received mine 10/31/24) and follow the prompts to set and verify a new login. I also had to reset the account. YMMV. Best.
1 -
I can confirm that just one of my accounts is syncing. It doesn't see the other account I have (the exact same type of account) so I can't link or add it.
0 -
Which email are you referring to?
0 -
Quicken now links to my Barclay's Savings account. I added a new Barclay's account and Quicken asked if I wanted to link to my older Barclay's account. I said yes, it linked to the older account, and now it is downloading like it used to. Better late than never.
0 -
I don't see any changes or improvements with Quicken syncing with Barclays. I tried both Direct Connect and received this error;
And then I tried a Web Connect by downloading the Quicken file directly from Barclays and I received this error;
Both errors are precisely what I have been experiencing now for nearly 8 weeks!
0 -
Same CC-502 and CC-511 errors. I've been transferring funds out of the account once a week for the last month. I'm now down to the last small balance and I requested the account be closed today.
1 -
The first email from Barclay; I rec'd on 10/31 indicating that the new site is operative.
0 -
Barclays working as it is supposed to on Quicken for Mac!!
Finally!
0 -
Quicken Mac. Disconnected and reconnected to the Barclays Online Banking - US option. Now downloading savings account correctly, but not seeing CD.
0 -
I am now seeing the same issue as another poster. I have several Barclay's accounts but Quicken is only showing one when I set up syncing.
0 -
How are you managing to get syncing working at all? What are the steps you have taken? I too have many Barclays accounts, but none will sync.
0 -
ONE of my savings accounts links by deactivating & setting up online via barclays online banking - US
my barclays mastercard links by deactivating & setting up online via barclays bank delaware (but TBF, that one has worked pretty consistently for the past few days)
when amex did this, the fix was to reset the cc account & it found the savings accounts - barclays seems to have the info accessible via a single login but still silo'd even in their own systems
how do we report to barclays that any savings account in excess of ONE, don't sync? is posting here adequate?
0 -
see my post above. Forgot to mention that the “online banking” connection now works with the new login (the cc login)
0 -
I'm glad that you were able to sync by deactivating and resetting the account. I have not been able to get that to work from my end. I have been through this with many other banks and investment companies over the 40 years I have been using Quicken, and I have never experienced this long a period of time to get this sort of issue resolved.
I would still contact Barclays support directly by phone to report your issue. They need to hear directly from customers that things are still not 100%.
0 -
Same CC-502 error (Barclays Online Banking - US website not available). Yet, when I click on the web link Quicken provides, I am able to log on to Barclays site with no problem.
1 -
I suppose that I'm in the minority here but I feel like Quicken needs to take lead on this - IMO online updates are what makes Quicken better than a spreadsheet/workbook system - and now that Quicken has gone to a subscription model, they need to be proactively addressing these issues. I had a similar weeks long problem with my credit union, and could find no others in this forum with that issue, so finally called both Quicken & the CU a few days ago - was told by both that it was a known issue & the fault of the other one. I told my CU that they were both pointing fingers at each other & it was resolved yesterday - Feel like it didn't need to be me who made that call… This is Quicken's core business - as opposed to the banks for whom this is a minimally-utilized feature… I suppose this comment will be flagged as "speculation"… lol
4 -
I agree whole heartedly. Quicken should be taking the lead whenever there is a disconnect with a financial institution. Although the problem could be, and likely is, on the financial institution side, it is to Quickens benefit to address and resolve. I would not rate Quicken above a 5 because of the number of financial institution connection issues they have that continue beyond a few days. Quicken should quickly identify the issue is being worked and establish a status reporting method so that the customer can track status. They really do need to become a professional support organization.
BTW, I have 6 accounts with Barclay. 5 were pre-established so I deactivated each and reactivated. Only 1 came online. Can't find the other yet. The other account is a new account which can't be found either. Frustrating is an understatement.
3 -
Hello All,
I do understand your frustration with this issue. This alert is still active and ongoing while our teams investigate and work toward a resolution. We will update the alert and this thread once new information is received. At this time, there is no ETA.
Thanks!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
-1 -
No criticism of Jasmine, but she is only doing what she can with the info she has. That is the issue, There should be more status info on this issue and all other problems associated with connections and data transfer to financial institutions.
1 -
Absolutely agree! I have heard that they are "working on it", and that there is "no ETA", now for 8 weeks. This is unacceptable! As long-time users, let us know what is really happening. I have also been told that Quicken is unable to resolve this issue without Barclays involvement. The changes which caused these issues were made by the Barclays team, not by Quicken.
1 -
so what if i don't have the email anymore?
0 -
Absolutely the issue was created by Barclay, but who has the incentive to get it fixed as quickly as possible, Quicken. Barclay only provides the interface as a side benefit that does not help their bottom line.
2 -
tried to reconnect my savings account but it failed with a FDP-105 / FI_WEBSITE_UNAVAILABLE error.
0 -
for those of you having problems with getting even a SINGLE barclays account to sync since the recent partial fix, mine may have worked because I previously used the hidden Quicken option to refresh the financial institution info - that MAY be worth a try… I'm nobody, but just throwing this out:
there are a couple of different hidden windows that appear when you are in the online center (tools - online center) and click "contact info" while simultaneously pressing <CTRL> (one window appears while you are pressing only the <CTRL> key & click contact info - a different window when you add the <F3> to the mix)
seems like some of the problem may be quicken trying to connect to the wrong URL…
0 -
Thank you for the suggestion, however, If the account is already deactivated, as was suggested by support, there is no Barclays Bank in the Financial Institution list. It is necessary to do a new Financial Institution set up, and this process fails each time, generating a CC-502 error.
1 -
Not sure if this helps on the Windows version, but on the Mac, it was listed as "Barclays Online Banking - US option" among the choices that came up when I typed Barclays
0
