Barclays US - New Website (QWIN)
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As has become my bi-weekly ritual, I just deactivated my Barclay’s account in Quicken, removed account details, signed out of my Quicken online ID (to force a new connection token), logged back in, and entered my credentials to reconnect with Barclays.
I am still only getting Savings, but no CD account. I will continue to check every two weeks until March, when my CD matures. If not available by then, I will close the CD account and this problem goes away (for me).
Good luck and happy holidays everyone.
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The absolute worst customer service from a software company that I have EVER seen. I went so far today to try to rebuild my entire quicken file from scratch with over 25 accounts. Guess what! Same issue with Barclays. I'm seriously considering dropping Quicken altogether as well as Barclays. At a loss for the last 8+ weeks.
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Given that my subscription is coming up for renewal and the abysmall time without a fix at all for this issue, my vote will be with my wallet and I will have to not renew. This customer support / turnaround time for a known issue is not acceptable.
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I also reported this issue to Quicken in October. It is still unresolved. Barclays did change access to their online services and take no responsibility for Quicken connectivity. Quicken is dreadfully slow in resolving this issue by making the necessary changes to accommodate Barclays' updated connection. We pay a premium for Quicken services, and they should refund their subscription cost to all affected users.
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I also reported this issue to Quicken in October … 3 months and counting … I have an online savings and a card with Barclays … I reconnected the accounts one week ago and they linked up for the first time but that lasted only a couple of days … this morning, the savings account downloaded but I got an "invalid credentials" error on the card account …
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This is now 3 months that I have had to manually enter transactions for my 7 Barclay accounts. Quicken does owe us some explanation as to what the eta is to resolution.
Does Intuit still handle the financial institution interfaces for quicken? If so, is that where the problem is?0 -
DOES QUICKEN HAVE THE WRONG BARCLAYS WEBSITE?
I have similar problems. When I try to log in or add my Barclays savings account, Quicken tells me that Barclay's doesn't recognize my ID or password. So trying from scratch i.e., adding a new account, "Search for your financial institution" produces a "Barclays Online Banking - US", screen but the website listed is: "cards.barclaycardus.com" That is NOT the website for Barclay's Bank. To log on to my Barclay's savings account, the website is: https://www.securebanking.barclaysus.com.
No wonder I can't log in - It seems Quicken is directing my log in information to Barclays' credit card website and not the bank website! I'm attaching a screen shot, pardon the quality.
Please advise if I have this right or wrong. Thanks.
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Barclay's changed up their interface back in November and I was forced to change my login on https://www.securebanking.barclaysus.com to a new login on https://cards.barclaycardus.com/. I access my savings account through Quicken on Barclay's Online Banking - US and my credit card on Barclay's Bank Delaware. I know they both appear to point to cards.barclaycardus.com, but the two connections behave differently for me. If you try going to https://www.securebanking.barclaysus.com in your web browser today, it redirects you to https://www.barclaycardus.com/servicing/securebanking and shows the following.
I'd click on "Set up my new credentials" and then try to connect to Barclay's Online Banking - US through Quicken using the new credentials and it should work for a savings account.
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And now today it's worse again. While I had two accounts that were working originally. This issue broke them both. About a month ago, just one of them started working; and now today they are both broken yet again.
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Wow!!! After 3 months I finally have all 7 of my accounts connected with quicken. Barclay must have corrected the issue without any fanfare.
This has been very frustrating but sticking with Barclay was the correct decision.1 -
I too am seeing progress - Quicken now connects with Barclays and sees both my Savings and CD accounts, where before it only found Savings.
However, it did not download recent transactions into the CD account, so I manually entered three month’s worth. It is possible that it will pick up future transactions, but I won’t know that until the end of the month.
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