Barclays US - New Website (QWIN)
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That sounds half true - Quicken doesn’t even seem to know which site to connect to. But I still see “demo bank” in the Barclays QFX file so they haven’t exactly done “everything” possible. Getting 2 systems to talk to each other is a headache and quicken needs to do this dance with so many financial institutions… not making excuses for them. Just feeling sympathetic.
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I'm not a sympathetic as you. I have been using many Barclays accounts for over 10 years now, and I have never had an issue with Quicken downloads. Barclays should not have rolled out a new logon method without complete testing. As well, it has now been about 6 weeks since the transition, and still no one at either Barclays or Quicken appear to know what's going on.
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And, I attempted to log on to my Barclays Savings account via Safari browser yesterday (Friday) and after entering my valid logonid and password received the following message:
"Your account is currently restricted. Please contact customer care at 1-888-710-8756 Monday to Sunday, 8:00 am to 8:00 pm ET for assistance."
Their "security" department doesn't open again until Monday so zero access to my account until I get through to their security department.
Most likely caused because of all of the unsuccessful attempts to access accout via Quicken. Or, perhaps they noticed the large amounts of money being transferred out to another financial institution.
I will contact them on Monday morning and after they reestablish my access I will finish draining my account with them.
This situation (six weeks of no access via Quicken) is totally unacceptable regardless whether Barclays is at fault or Quicken is at fault. 🤐
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I hope that Barclays is enjoying witnessing ALL of their depositors moving ALL of their money out to other more reliable banks.
I'm leaving about $30 dollars in the account as a placeholder and moving everything else to a higher interest earning account that actually works with Quicken.
What an aweful "customer experience" this last 6.5 weeks has been.
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Hi All, I have reached out for an update and will provide more details when I receive more information. Thank you for your patience as we look into this further.
Quicken Janean
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I have not moved money yet, but I did leave some feedback on the system changes on the website after not even being able to manually download a QFX file. I'm sure that Barclays has lost customers, but I suspect that the percentage of depositors who use Quicken (or other aggregation service) is relatively low.
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Why is it taking so long to get this problem figured out with them?😕
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today's date 11/27/24. I have been trying for weeks to get Quicken to "re-establish" it ability to connect with Barclays, since Barclays changes in mid-October. Continually get message that the Barclays website is unavailable. After email exchanges with Barclays online portal telling me to call into Barclays cust support to resolve this issue and previous long hold times, I got ahold of a Barclay's agent today who was completely uninformed about any issues with Quicken and told me that since Quicken was a third party I needed to contact Quicken to resolve any issues (issues which started with the Barclay's change ~6 weeks ago). I have been sent in circles by Barclays several times now and have been promised a call from a manager. We'll see what that may yield; meanwhile, no access via Quicken.
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Yes, I've also escalated this at Quicken and still no progress AFAICT.
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Thanks folks … sure is frustrating …. Have a blessed Thanksgiving!
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Hello @ocman,
I have taken the time to further look into the issue that you are experiencing and can see that you are receiving an FDP-101 (CC-501) with Barclays Bank. We do currently have an active alert regarding various error messages with Barclays Bank. You can follow this link to access that alert which I suggest bookmarking for all further updates.
I apologize for the inconvenience caused in the meantime.
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-Quicken Jasmine
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As of today (12/02/24), the problem with connecting my Quicken to Barclays still exists. Guess I will have to continue to go online and pull down my Barclays statement, then enter the transactions manually into Quicken.
Hope this gets fixed soon.
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Right, but this has been going on for months.
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It is now December, and still Barclay's has not fixed the Quicken issue, nor provided updates to their customers. Very disappointing!
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I had previously moved the bulk of my savings to another provider in early November. I had a little bit of interest remaining, so I called this weekend to close my account and have the remaining funds transferred. It was fairly painless, and there was nothing more than a "we hope you consider Barclays in the future" postscript from the rep, so no "please stay" drama.
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Hello All,
The issue is still being looked into, although we do not have an ETA.
Thank you for your patience as we look into this further.
Quicken Kristina
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@Quicken Kristina - it seems that it would not be that difficult for Quicken and Barclays to at least fix the manual download capability (QFX). As others have pointed out, "DEMOBANK" continues to appear in the file, even though I can see my transactions in the unusable file. Thanks for your help.
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Why, still after 7 weeks, are customers still waiting for Barclay's and Quicken to get their acts together? Why would Barclay's rollout an update on an application that has worked perfectly for the past 10 years, and not have it thoroughly tested? I have contacted both Barclay's and Quicken now 12 times over the past 2 months, and no one has any idea of when or how this is going to be resolved.
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As of 12/3, called Barclays. Problem still exists - no estimated time when it will be fixed. The agent did create a new ticket for me. He said the more customer tickets opened may help expedite the issue.
It's time to start sending emails to Barclays Executives:
James Capolongo, Head of Banking at Barclays US Consumer Bank
Stephen Flaherty - CTO and Head, Group Technology Infrastructure Services Barclays PLC
Per ChatGPT - Barclays Corporate Banking's email format typically follows the pattern of firstname.lastname@ followed by domain name barclays.com this email format is used 94% of the time
I’m also planning to start transferring Barclays funds to other institutions that have similar or better savings rates and a positive digital experience including Quicken download (CIT Bank, Bask Bank, Evergreen Bank have all been overall positive for me).
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There is also the issue I've discovered of NOT ALL transactions being downloaded in the past!
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Hello All,
Our teams continue to work toward a solution for this issue, though we do not have an ETA available at this time. Please continue to follow the Community Alert for any and all updates and information as they will be posted within the Alert as they become available.
Unfortunately, we do not have any further information available beyond what has been posted there.
We apologize for any inconvenience in the meantime! Thank you.
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-Quicken Anja
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Hello @ocman,
I understand your frustration. Unfortunately, there is no further information that we can provide regarding this issue at this time.
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-Quicken Jasmine
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Good and valid questions but still no answers from Barclays or from Quicken.
Maybe the fix will come as a Christmas present! 🙃
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Agree. Also, the manual download of transactions in a QFX file will NOT import either! BIG problems for tracking a Barclay's account in Quicken right now!
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Thanks, ngc1234. I just checked this discussion and saw your comment, so I figured I'd give it a try. It worked! I was able to reconnect my Barclays account to download transactions. I tried a day or two ago with no success.
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No change for me. Connect failed with the same error. Further, downloading a .qfx file from their website also produces the same error (if you look at the file contents, it still refers to "DemoBank"). It's pretty much a moot point for me, now. This has gone on way too long. I've transferred almost all my balance out to another bank that does connect properly. I'll probably close the account later this week.
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Barclay has linked and is syncing fine now. You'll need to go back to the original email (i received mine 10/31/24) and follow the prompts to set and verify a new login. I also had to reset the account. YMMV. Best.
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Barclay has linked with QW and is syncing fine now. You'll need to go back to the original email (i received mine 10/31/24) and follow the prompts to set and verify a new login. I also had to reset the account. YMMV. Best.
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I can confirm that just one of my accounts is syncing. It doesn't see the other account I have (the exact same type of account) so I can't link or add it.
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