Barclays US - New Website (QWIN)
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Similar to Cindy, I have two accounts (Savings and CD). I can now connect, but it only finds the Savings account. No sign of the CD, in spite of deactivating and removing the Bank and Account information from the General tab.
I'm happy to see some progress, but there is obviously still a bug.
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Worked for me on PC today. Used the same Online Banking - US. I would use the tip above to deactivate all Barclays accounts and then purge/delete the bank profile in Quicken … then do a validate then start again. Make sure you delete the bank name and account number in the account setting for your savings account etc… it will re-populate when you link to online download. [Edited - Readability]
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I just tried again with a clean, new set up for a single Barclays account, and no progress. Still same error I have been receiving for over 2 months.
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I electronically transferred out all of my funds today to a newly opened American Express HYSA. I am up and running already on Quicken with the new account.
I am now done with Barclays after many years. A little less interest with Amex at the moment, but much less aggravation.
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Same here - still getting [mess]ed. This is ridiculous considering the price of an annual Quicken subscription. "We apologize for the inconvenience" doesn't cut it anymore.
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A Barclay's IT person chiming in here would be great. I'm not sure either company realizes what a bad taste this leaves when it drags out like this, even though to them I'm sure it's low priority on the numbers. Affects long term goodwill.
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Any updates on this Qicken Jasmine?
Quicken Kristina posted about 1 month ago and no updates since. If this is a Quicken issue, how can we get it escalated?
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Any updates on this Qicken Jasmine?
Quicken Kristina posted about 1 month ago and no updates since. If this is a Quicken issue, how can we get it escallated?
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Any updates on this Qicken Anja?
Quicken Kristina posted about 1 month ago and no updates since. If this is a Quicken issue, how can we get it escallated?
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I tried to reinstitute the connection with Barclays today with my Windows based devise and the connection has been restored. Of course there was no contact from either Quicken, nor Barclays (who I have several requests with).
I suspect the issue has been repaired for more than just me.;
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Now have 7 accounts at Barclay, but only 1 will connect. No response to my opened issues, etc.
Has the community support gone away? Nothing from Quicken nor other community support leaders. Is this the problem that is going to lead Quicken to go belly up? They are not a long term viable customer support organization.
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Likewise, I saw a number of old, closed cd accounts appear recently. I notice, though, that even the manual .qfx file download off their site is non-functional, so I don't think they've done anything to repair the interface, yet.
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Barclays will still only download transactions on a PC for one account per account holder. So we get downloads for our individual savings, but not our joint savings or any CDs. Sure would love to see this get fixed.
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Hello All,
While this issue remains ongoing, please continue to refer to this Community Alert for any and all updates as they will be posted within the Alert as they become available. Our teams continue to work toward a solution, though we do not have an ETA available at this time.
We apologize for any inconvenience in th meantime! Thank you.
-Quicken Anja
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Is this only on Quicken for Mac?
Did everyone get the CEO's Eric Dunn's quarterly update? I plan to write and make him aware of the issue. Maybe that will get some heads rolling.
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Been reading this thread for awhile and finally posting. This is ridiculous to be waiting this long to fix a broken linkage after Barclays changed their process. Why do we pay a subscription fee if they can't maintain their product. I had the same thought after reading the CEO's email - how about we just maintain the product. Not sure how to email him though.
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I just sent my complaint to [Removed - Private Information] since the letter has a no reply address.
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I have been a Barclays client for years and have been having issues since the Barclays website conversion. No web access! I need to call and get status on my savings account. Cannot download my credit cards into Quicken. I have several tickets open with Barclays and the status is "we are working it". Two months and no progress. I am beyoind frustrated! I have also reached out to Barclays on X/Twitter:
"we are aware of the issue with Quicken access and have escalated it to the appropriate department".
Same "status" that I got from them on my savings account access! I am about to close my Barclays savings account and, based on info from American Airlines, American is moving their credit cards to Citi!
Yet another sign that Barclays is having issues and is not able to fix them!
Sorry for the flame, but this looks to be Barclays issue with no idea how to move forward! Pity!
Tom
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Thank you for coming to share!
-Quicken Jasmine
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I just spoke with both Barclay's and Quicken's support. Both are aware of the issue, however, neither has any updated information on why this has been going on for 3 months without resolutions, or simply updates. They also have no ETA. I still can not access Barclays through Quicken (Windows), nor download the Quicken data directly from Barclays, and have Quicken recognize the financial institution when executing the QFX file.
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Still having issues via Mac. I completely disconnected the connection from each individual account and tried that as others have suggested with zero luck. This sucks!
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Why no reply to @jecourtney ? This started almost two months ago.
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I have 2 accounts with Barclays, I can now access 1 account but not the other…why is Quicken letting this continue?
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Well, I'm sure they care to a certain point, but at least be above board and say it's going to be days/weeks/months/years/never before it gets resolved. Instead of saying we have to time table [Removed - Profanity].
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Hello All,
While Quicken's product development team does not provide estimates on when resolutions/fixes will be released, the Community Alert will be updated with all new info and fixes once it becomes available. Therefore, we recommend that you bookmark the Alert for updates.
We apologize for any inconvenience! Thank you.
-Quicken Anja
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Since there are now 3 different discussions opened that all relate to the Barclay issue, can they be combined into one?
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@glenn both Windows Barclays threads have been combined, however, the Mac thread will be kept separate since it is a Windows and Mac issues are kept separate.
Thank you!
-Quicken Anja
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