Issue with LPL Accounts (QWIN)
Answers
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Hello All,
Our teams continue to work toward a solution for this issue. However, Quicken's product development teams do not provide an estimate of when fixes will be completed and released.
We apologize for any inconvenience in the meantime, and appreciate your patience! Thank you.
-Quicken Anja
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I spoke with tech support this morning regarding a different issue, but I inquired if there were any updates on the LPL issue. Was told Quicken is still working on it. [Removed - Speculation]
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what is the status of this issue?
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Sure would be nice if QUICKEN could resolve this issue… It's been over a month now, and this is not the first time that they have had issues with LPL. Certainly not the same old QUICKEN that we were used to since the transition.
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Hello @gyrowrestler,
As of now we, unfortunately, do not have any new changes to the status of this issue as it remains ongoing. Once an update becomes available, it will be posted within the Community Alert.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Quicken Anja,
Any updates? Please advise.
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Hello @Sally1475,
This alert is still open and being investigated and worked on. We will update the alert as we receive more information. As of now, there is no new information or ETA.
I apologize for the inconvenience and frustration that this may cause.
-Quicken Jasmine
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Quicken Jasmine,
Thank you for the prompt response. In the past, Quicken typically has a stubborn issue resolved overnight. What has changed over there?
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Any update please?
It is very frustrating to get the same message every day for weeks that says: "Please try again in a few hours" (full snip of error message below).
It certainly does not seem like this has been escalated and being diligently worked on. If it was being worked on someone should have changed the error message to say, sorry, try every day or once a week. We do not have an estimate on when this will be resolved.
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can someone from Quicken please provide an update on this issue? Unacceptable that this issue is being ignored
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Hello @crpeel,
This issue is not being ignored. As mentioned in previous comments by moderators, this has been escalated internally, and our teams are actively working toward a solution, though we do not have an ETA available at this time. Once an update becomes available, it will be posted within the Community Alert. We do not have any further information available beyond what has been and will be posted with in the Alert.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Problem appears with LPL Financial aggregation services. Aggregation services stopped working many months ago with 3rd party institutions.
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brownujr, where did the information about LPL aggregration services come from?
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Personal experience with financial services I routinely use JP Morgan, Empower Retirement, etc. None of these institutions work with LPL aggregation.
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While this issue may not be purposely ignored, when the issue has persisted for MONTHS, it sure feels like it. I work as a Product Manager for an enterprise software company, and I know if we ignored a software problem this long, we'd have a lot of ex-Customers. We're paying subscriptions for Quicken, and functionality is not working, and the continued "we're working, but we have no real updates but hold tight" attitude is pretty unimpressive. Some actual transparency on what the issue is, and some regular updates on what progress is being made would go a long way to gain some positive view from customers. The end-customer experience for anyone using LPL is horrible right now, and overshadows any of the other good things that may be happening.
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Now at least I am getting the MFA message when it syncs but it still doesn't update the accounts and now I get a different error message (CC-601 error).
Frustrating…
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You do something on the Quicken side to enable MFA or was is LPL?
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I setup MFA on the LPL website several years ago. Used to sync fine in Quicken
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Agreed. I enabled MFA as well, and when it'd sync in Quicken, it'd ask if I wanted to send the MFA credentials and then pop up a box to type in the code, after which it'd sync just fine. It wasn't a problem until it just stopped working, and Quicken seems pretty disinterested in actually solving it.
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Hello All,
This issue and ticket is awaiting implementation, our teams are working diligently to resolve this issue. There is no current ETA, however, I advise continuing to monitor the alert for all further updates.
Thanks!
-Quicken Jasmine
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Quicken Jasmine,
When the solution to this problem is implemented will there be a Quicken software update? Thank you.
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Mine just updated today. I had to complete the MFA 3 different times, but my accounts balances have finally updated.
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My LPL accounts have been updating correctly since Dec. 27.
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Thank you Mrs. Calabash wherever you are…you too Quicken…finally.
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