changing manual entries to "N/A"

Steve22

For about 10-14 days I have been dealing with a very annoying issue, where. after I make a manual entry in either the payee or memo column in both a checking account or credit card account, that entry, after a subsequent download, is inexplicably changed to "N/A". I have tried the previous remedies (disable auto-sync in mobile & web, and validate and repair in the file), and neither resolves the issue. I am using Windows 11 and the Quicken version R59.18. Help!!

Quicken Anja

Hello @Steve22,

Before you begin troubleshooting, we recommend that you first save a backup.

Since you said you have already tried to Validate your data file, next I suggest you try to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

Bob_L

Try this: Edit account details for those accounts and on the online services tab check the box to not update the memo field when downloading.

Steve22

Thanks, Bob L……..your suggestion to check the box to NOT update the memo field for each account, in the online services tab was, indeed, the solution.

Quicken Anja

@Steve22 thank you for confirming that Bob_L’s suggestion worked for you! Glad to hear your issue has been resolved. 🙂

Steve22

Well, I spoke too soon. The manual entries I've made to the memo field are STILL BEING CHANGED to N/A…this is sooo fing annoying. I will try super validating and let you know.😫