CC-511 connecting to Health Equity

irasend1
irasend1 Quicken Windows Subscription Member, Windows Beta Beta
edited November 4 in Download, Add/Update Accounts (Windows)

Unable to connect to Health Equity for the last 2 days. Getting a CC-511 error.

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 25

    Hello @irasend1,

    Based on the error you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • Matthew42
    Matthew42 Quicken Windows Subscription Member ✭✭
    edited October 25

    I'm experiencing the same thing.

    EDIT: Updating just the HealthEquity account succeeded where the OneStepUpdate on the batch failed. This is similar to an issue experienced earlier this year with Discover Bank.

  • irasend1
    irasend1 Quicken Windows Subscription Member, Windows Beta Beta

    Seems to have fixed itself.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @irasend1,

    Thank you for coming back to update us!

    Hi @Matthew42,

    Are you still experiencing this issue?

    Let me know!

    -Quicken Jasmine

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  • Matthew42
    Matthew42 Quicken Windows Subscription Member ✭✭

    @Quicken Jasmine

    Thanks for following up; the issue has gone away for me as well.

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