Downloading Zelle transactions only shows "Zelle Transaction", not name of payee

philbaron

When I auto update, and download transactions from any of my 3 banks (Huntington, Chase, Morgan Stanley), the Zelle transactions appear in my register, but are labeled as only "Zelle Transaction", with a series of XXXs and numbers, and NOT the name of the actual Payee. Yet, when I go any of those bank's respective websites, and look at my registers there, the name of the payee is clearly displayed. This is really frustrating, and costs me endless amounts of time having to log onto each bank, search my transactions and clean these up manually. Since the payee information is obviously there on the bank's site, it should be contained within the download. How do I force QUICKEN (MAC) to display the name of the actual payee, and not simply "Zelle Transaction". Using renaming rules will not work because I have many different Zelle payees, so I need to extract the actual name of the payee from the download. Anybody have any insight?

Thanks

Quicken Jasmine

Hello @philbaron,

Has this issue occurred since connecting your Zelle account(s)? Or, were you previously downloading the correct payee names?

Let me know!

jacobs

@philbaron Click on one of those Zelle transactions and select View > Show Inspector. At the bottom of the Inspector window, look at the Statement Payee name. This is exactly what the financial institution is downloading to Quicken, with no intervention or alteration by Quicken. If it says "Zelle Transaction" here, then the problem is with your financial institution not providing the actual payee name in the correct field. If it has the name of the Payee, then the problem is with Quicken incorrectly modifying the downloaded transactions.

philbaron

https://community.quicken.com/discussion/comment/20459536#Comment_20459536

Zelle is not directly connected to Quicken and cannot be as it is not a stand alone entity with its own account. Rather it is a service that processes transactions to and from existing bank accounts. But yes, this has existed always when processing Zelle transactions.

jacobs

@philbaron Yes, I understand Zelle is not directly involved here. The issue is what your bank is transmitting to Quicken. So I'll repeat the troubleshooting advice:

• Click on one of those Zelle transactions in your checking account register in Quicken.
• Select View > Show Inspector.
• At the bottom of the Inspector window, look at the Statement Payee name. This is exactly what the financial institution is downloading to Quicken, with no intervention or alteration by Quicken.
• If it says "Zelle Transaction" here, then the problem is with your financial institution not providing the actual payee name in the correct field; if it has the name of the Payee, then the problem is with Quicken incorrectly modifying the downloaded transactions.

Let us know what you find.

philbaron

Thanks, jacobs, this was helpful.

As it turns out, Chase is providing the payee name along with the other info, but Huntington is not. The payee name does not appear when looking at View>Show Inspector from Huntington Zelle transactions. Any suggestions to how to approach this with Huntington? Thanks again

philbaron

[Deleted duplicate post]

philbaron

https://community.quicken.com/discussion/comment/20459722#Comment_20459722

Yes, that response was supposed to be to Jasmine. View>Show Inspector reveals that Huntington is not sending over the payee info. For Chase, where the payee name its actually included in the bulk info, is there any way of extracting that and cleaning it up? There doesn't appear to be a fixed number of characters, so it's difficult to see how renaming rules might work. Unless you might have a more advanced solution? Thanks again

jacobs

It would help if you could share a screenshot of one of these transaction Inspector windows. (You can block out any personal information you don't want shown.)

If I understand your post above correctly, are you saying that transactions from Huntington show "Zelle Transaction" in the Statement Payee name field? Is the Statement Memo field blank, or also showing "Zelle Transaction"? If so, then Huntington is coding their downloads in a way that isn't useful for their customers, and you should try to pursue this with their technical support. (Hopefully you can get connected beyond a front-line representative, who typically know little about Quicken connectivity.)

For Chase, the issue will be exactly how the Payee name field is composed. If it says something like "Zelle-Home Depot Credit Card", then it will be possible to create a Renaming Rule. they key is that there is a delimiter, like a space, hyphen, asterisk, etc. I;ve seen some Payee names come in so mushed together —"HomeDpt123MainStAnytown" — that they can't be parsed by a rule in Quicken. Assuming they're in a format that can be parsed for a Renaming Rule, the bad news is that you'll need to create the Renaming Rule for each Payee individually to get things set up, but then going forward they'll come in named as you wish. Most people have a limited number of Payees they regularly pay via Zelle, so you can automate most of it, and will have to manually deal with it only when it's a new Payee.