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Budgets GONE! - Seems to be a reoccurring problem that is not fixed

bobandsherry82

First my downloads were all hosed, I had an entry for "EDUCATION" for over $34 trillion dollars show up yesterday. So I went to my backup file, rebuilt everything. This morning I go in and now my budgets are all gone. POOF!

In doing a quick search on Google, this has been an ongoing issue. And now that I'm hit by it I'm none to happy to see Quicken hasn't resolved the issue.

Take a look at the search results - ONGOING AND REOCCURING.
https://www.google.com/search?q=quicken+budget+missing&oq=quicken+budget+missing&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIICAEQABgWGB4yCggCEAAYgAQYogQyCggDEAAYogQYiQUyCggEEAAYgAQYogQyCggFEAAYgAQYogQyCggGEAAYgAQYogTSAQgzMDEzajFqNKgCALACAQ&sourceid=chrome&ie=UTF-8

I'm doing a validate and super validate, but I don't hold out much hope. I am not going to go back and rebuild from back-up again as who knows what else could get screwed up. This appears to have occurred after an "update" was forced on my system.

BUILD: 27.1.59.18 Version R59.18

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Backup Files

Budgets

Online Banking

Windows

Comments

Quicken Jasmine

Hello @bobandsherry82,

Would you mind providing me with the direct link to the ongoing alert you referenced? We do not currently have any active alerts regarding budget issues. When did this issue first begin? Were your budgets there before restoring your backup file? To clarify, you restored the backup file, recreated your data and budgets, and then the budgets disappeared again? You also mentioned an update, are you referring to a Quicken update, Windows, or something else? Also, what was the date of the backup that you restored?

Let me know!

bobandsherry82

[Removed - Disruptive]. Here's a couple of instances where problem reported, no resolution other than user recreating their budget or using a back-up copy.

https://community.quicken.com/discussion/7936523/budget-disappeared

https://community.quicken.com/discussion/7948582/budgets-have-all-disappeared

Old post - but lots of comments about budgets disappearing (not the only and shows this is a reoccuring issue): https://community.quicken.com/discussion/7914934/budget-disappeared

[Removed - Disruptive]. Thanks

Quicken Jasmine

Hello @bobandsherry82,

Thank you for providing those threads. Would you mind answering the other questions from my previous response?

Let me know!

bobandsherry82

My responses are highlighted below. Thank you.

Were your budgets there before restoring your backup file? Budgets were there prior to restoring from back-up. I had budget details dating back over 10 years - all lost in an instant.

To clarify, you restored the backup file, recreated your data and budgets, and then the budgets disappeared again? Budgets existed previously. Due to an entry labeled as "EDUCATION" for over $34 trillion dollars showing up I had to restore from a back-up file. The back-up at the time would have held the budget data, but after restoring it the budget data was gone - like it didn't restore from the back-up. I rebuilt my current year budget detail, but the prior 10 years worth was now lost. Fortunately I pull my data into Excel so I do have that for my reference.

You also mentioned an update, are you referring to a Quicken update, Windows, or something else? Quicken update.

Also, what was the date of the backup that you restored? It's been too long now, but back-up is done every three runs of Quicken, so it would have been within the last week of the problem occuring.

Quicken Jasmine

Hello @bobandsherry82,

Thank you so much for providing the information.

Just one more question before we begin troubleshooting, do you have Cloud Sync turned on?

bobandsherry82

Cloud Sync is currently turned on. I can't say for certain if it was on at the time error occurred, but I believe it was.

Quicken Jasmine

Hello @bobandsherry82,

Do you utilize the Cloud Sync function? If not, then first I suggest turning it off to see if the issue still occurs. The reason that I suggest this is because there was an issue not too long ago regarding disappearing budgets, for those that didn't utilize the Cloud Sync function, turning this off seemed to resolve the issue.

Let me know!

Quicken Jasmine

Hello @bobandsherry82,

Please let me know!

Quicken Jasmine

Hello @bobandsherry82,

Are you still needing assistance?

bobandsherry82

https://community.quicken.com/discussion/comment/20464683#Comment_20464683

I'm confused, you say those that "didn't utilize the Cloud Sync function, turning off seemed to resolve the issue". If they didn't utilize the Cloud Sync then the function was already turned off, right?

Anyway, I've moved on as I couldn't wait for a resolution. I just did what was needed to get back running. But if Cloud Sync causes problems (and that's not the first time I've heard that) Quicken should definately put resources on that so it works 100% of the time and doesn't cause issues. Thanks for your comments.

I also reported (and found the resolution) for another problem. Haven't had anyone from Quicken respond to it. Can someone from Quicken review this bug I reported and hopefully get a resolution.

https://community.quicken.com/discussion/7958012/bug-report-incorrect-account-balances-in-account-balances-report-for-investments#latest

Thanks

Quicken Jasmine

Hello @bobandsherry82,

What I meant was, the Cloud Sync function was turned on, however, some users did not utilize the Mobile and Web applications, meaning they had no need for the Cloud Sync function to be turned on. Once turning it off, their budgets no longer disappeared.

Also, I do see that @Quicken Anja has responded to the thread that you linked to me.

Thanks!

bobandsherry82

Thanks Jasmine for the clarification. I'll just leave the cloud sync off for now. Have a great day.

Quicken Jasmine

Hello @bobandsherry82,

You are welcome. Please let me know if the issue is still occurring and if you would like to work through this further at a later time.

Take Care!