OL-297-A Investor360
All downloads work for me - except Investor 360. This started two days ago and I have not changed anything in my Quicken account or on my laptop. Holdings were updated the morning of 10/30/2024, but nothing since then. I know that at the end of the month there should be all kinds of activity so when the message says no internet connection and no activity to download, I know I have a problem. Thanks for your help!
Comments
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Hello @DebVirginia,
please refer to this error-specific support article regarding error OL-297.
Hope this helps!
-Quicken Anja
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I am having the same problem on the same dates, have not been able to update Investor 360 in the last 3 days, all other accounts updating fine. No changes to configurations=. Checked the advice Quicken Anja gave, all correct. By the coincidence of dates with the OP there seems to be a an issue from either Quicken or Investor 360 side, anyone else ?
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I double checked settings as Quicken Anja suggested and still having the problem. Everything except Investor 360 is updating.
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I am having the same problem for the past two days.
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same happened to me, also last update worked 10/30/2024. spent an hour on the phone with quicken tech support. tried deactivating and reactivating online updates. turns out there are two connections for Investor 360. when you start typing the name you'll see "investor 360" with a space and "investor360" without a space. "investor 360" is an express web connection which only lets you do simple updates which i think includes positions and balance (not transactions). this one works. "investor360" is the direct connect method which gets complete info including all transactions. this is the one that has stopped working and gets this error. if you try to deactivate and reactivate you'll get the same error before it goes to i360 to get the list of accounts if you pick the direct connect version. tech support says they have an escalation team for express web connection errors, but the direct connect errors are caused by the financial institution and you must contact them. i have sent this information to my broker to pass along. sorry there is no good news at this point
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.(CTP-11396)
-Quicken Anja
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report sent since yesterday.
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having the same issue for the identical time frame that others have reported. Investor360 downloads were an issue for me a couple months ago. I followed all the advice trying to fix the problem back then with no sucess. Then suddenly it began workign again without any action on my part. Given this expereince and the recent repeated issue, I have concluded the issue is with the Quicken servers and/or the Investor360 financial institution.
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Same issue here. Had to change to the Express Web connection and only get balance updates and no details. No bueno. Hopefully this is fixed soon and I can begin getting transactions again.
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Quicken, can you acknowledge there is an issue and that you are working on it?
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I texted Quicken last night and talked to their phone support in Guatemala this morning. I am utterly astounded by the response — which was "you are on your own to fix this because it is a financial institution and its direct connect. The issue is with them."
WHAT??? Quicken doesn't address the new issue and sudden change on behalf of all its customers to address and fix the problem? The 'known issues page' is loaded with Quicken fixing widespread connection issues affecting its customers. This is what we pay for !! I had to ask this over and over and then talk to a supervisor because I simply couldn't believe this response. 35 year Quicken user just took a massive blow to the head here. I am PISSED!
HELLO QUICKEN ?????
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Hello All,
This issue has been reported.
Thanks!
(CBT-422)
-Quicken Jasmine
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I am having the exact same problem.
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I reported the problem yesterday via the Quicken software and today it worked without issue.
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Tried this morning , did not work, tried now, and it worked.
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@MCO Mitch & @rechandi Thank you for providing an update in this post and letting everyone know it is working now!
We're happy to hear this has been resolved for you. 🙂-Quicken Anja
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appears that the issue was resolved on 11/5/24 as the connection is now workign as it should.
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Working for me too!
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