Quicken download process is not performing as expected.

John W. Taylor

After download is completed the account registers are alternating black rows. When I attempt to validate the file quicken terminates. When I download only PNC checking account transactions (Direct connect) the download process appears to work. When I attempt to download a PNC credit card transaction (web connect) and a Discover credit card I get the alternating black rows in the credit card register and PNC check register. For the credit card accounts, I attempted to download the account that displays a red circle with a red slash thru the circle (in the account panel). The red circle was not displayed prior to attempting a download. When I follow the instructions regarding the red circle a message is subsequently displayed the Quicken server are unavailable.

I restored the quicken file. When executing the download process, I get the same results described above.

I downloaded a new copy of the quicken executable. When executing the download process, I get the same results described above.

Anybody else having download problems?

John Taylor

Quicken Kristina

Hello @John W. Taylor,

To help troubleshoot this issue, please provide more information. When did you first notice this problem? Which version of Quicken were you using when the issue started? Was there anything that happened around the same time as the issue started, such as a program or computer update or an unexpected program or computer shutdown? Do you keep your Quicken file directly on your local hard drive? Is the file synced with any cloud services, such as OneDrive, iCloud, or Dropbox? Does Quicken close every time you try to Validate your file, or was that a one time occurrence? You mentioned that you tried restoring the file. Was the file you restored from before you first noticed the issue? Did you try restoring one from further back than that?

I look forward to your reply!

Quicken Kristina

Hello @John W. Taylor,

I haven't heard anything from you in a while. Did you still require assistance?

Thank you!

John W. Taylor

The file corruption problem started after I enabled the online backup feature for both my quicken file and my mother's quicken file. When I exited my mother's quicken file to open my quicken file, my quicken file was corrupted as described above. I turned off the online backup for both files. And then recovered both files.

I recently enable the online backup feature for my quicken file. I did not enable the online backup for my mom's quicken file. I have not encountered the file corruption problem. And I don't have the confidence yet to enable the online backup feature for my Mom's backup file.

Quicken Anja

Hello @John W. Taylor,

Since having recovered both files, it sounds like the corruption you described in your original post has not reoccurred since even after turning on the online backup on your own file, did I understand that correctly? Have you tried turning on the online back up on your mom's file since posting your last response? If you haven't yet, we of course advise saving a manual backup first before doing so, and once you are ready to turn it on for your mom's file, please let us know the outcome.

Thank you!

Ghendjr42

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