Quicken download process is not performing as expected.

John W. Taylor

After download is completed the account registers are alternating black rows. When I attempt to validate the file quicken terminates. When I download only PNC checking account transactions (Direct connect) the download process appears to work. When I attempt to download a PNC credit card transaction (web connect) and a Discover credit card I get the alternating black rows in the credit card register and PNC check register. For the credit card accounts, I attempted to download the account that displays a red circle with a red slash thru the circle (in the account panel). The red circle was not displayed prior to attempting a download. When I follow the instructions regarding the red circle a message is subsequently displayed the Quicken server are unavailable.

I restored the quicken file. When executing the download process, I get the same results described above.

I downloaded a new copy of the quicken executable. When executing the download process, I get the same results described above.

Anybody else having download problems?

John Taylor

Quicken Kristina

Hello @John W. Taylor,

To help troubleshoot this issue, please provide more information. When did you first notice this problem? Which version of Quicken were you using when the issue started? Was there anything that happened around the same time as the issue started, such as a program or computer update or an unexpected program or computer shutdown? Do you keep your Quicken file directly on your local hard drive? Is the file synced with any cloud services, such as OneDrive, iCloud, or Dropbox? Does Quicken close every time you try to Validate your file, or was that a one time occurrence? You mentioned that you tried restoring the file. Was the file you restored from before you first noticed the issue? Did you try restoring one from further back than that?

I look forward to your reply!