Pending transactions now appear from my bank (CFCU)

rjlawlerjr

Is anyone else seeing Pending transactions from their bank starting to show up after the last Quicken Classic Deluxe for Windows (R59.18) upgrade? Just last week, this started happening with my bank, Coastal Federal Credit Union. I'm not talking Credit Card Pending transactions, I'm specifically seeing Pending transactions from my checking account. I have verified that my Preferences→Pending Transactions is OFF and always has been, but they are starting to be downloaded in my registry as "Preauthorization for xxxx".

This is really annoying because, in addition to the unrecognizable Payee information, the Memo and Category fields are left blank. And once my bank has cleared the Pending transaction, that record is updated in my bank registry, but the record is never updated in my Quicken registry because it has already been downloaded. I don't like this at all.

I chatted with a Quicken support person and he advised me to report a problem (Issue #11365373) and then started to show me how to try to restore form backup and then try to re-download my transactions. I chose not to do that because, while that updates my registry, it does not fix the problem for future Pending transactions.

Support mentioned that this must be something new from my bank, but I am not so sure. I think that this is a bug and I'd like to hear what others are seeing. I would love to hear how to remedy, but again, Pending Transactions are turned OFF in my preferences.

Thanks, Bob

Quicken Kristina

Hello @rjlawlerjr,

To assist with this issue, please provide more information. Are these transactions showing up in your register with the grey hourglass icon indicating that they're pending?

If they do not have that hourglass icon, would you please post a screenshot of how they are appearing in your account register? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

rjlawlerjr

It looks like these must not be Pending transactions because there are no hour glasses. But they are Pending transaction as marked in my bank registry. These transactions do clear and then the Payee name changes appropriately (the word Preauthorization is removed and a more detailed Payee name is added) to my bank records. But the Quicken registry does not change because they have already been downloaded. Also, note the blank Memo and Category fields.

Since the money is not actually taken from my bank account until the transactions do clear, these are truly Pending transactions and my Quicken balance will never match as the amounts are deducted from my Quicken balance. This "change" is absolutely horrible to deal with as I have to manually update each downloaded transaction with more meaningful Payee, Memo, and Category information. Or I guess can stop updating my accounts daily, which may help reduce the number of Pending transactions, but this behavior will never be completely eliminated.

Again, this change started around the time when I downloaded the latest Quicken patch. If this truly is due to a change by my bank, Coastal Federal Credit Union, I hope that Quicken can get involved and describe the issue with the bank, as they won't listen to me.

Is no one else seeing this behavior in their Quicken registry? Honestly, I can't see me continuing to use Quicken if I can't get the "old" behavior back, it's just too ugly.

Thanks for listening - Bob

Quicken Kristina

Thank you for your reply,

Based on the screenshot you provided, it looks like CFCU is sending those transactions to Quicken in a format that makes them look like posted transactions rather than pending transactions.

The additional information you provided implies that you already contacted CFCU about this, and they weren't willing to help? If that is the case, I recommend contacting Quicken Support directly, since they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Jarrod

I am seeing this problem, too. I also use CFCU. Been using Quicken for years and haven't had an issue with my downloads from them. Tried looking at my accounts this morning and noticed a bunch of seemingly duplicated "PreAuthorization" posts. Have you been able to resolve this on your end, @rjlawlerjr?

rjlawlerjr

@Jarrod, I have not had this resolved yet. I haven't contacted CFCU yet, but I know that they have been little to no help any other time I've contacted them about Quicken issues — which is why I was hoping this was a bug on Quicken's end.

I plan on contacting CFCU tomorrow. Maybe if all CFCU customers now experiencing this in Quicken could also contact CFCU, they will see it is something worth investigating.

Thanks.

Jarrod

I got a response from CFCU yesterday telling me to contact Quicken help. Maybe I will have time to reach out to Quicken support today.

rjlawlerjr

No help from CFCU. My incident has been opened for weeks now, but no resolution. Now I can't even connect. CC-501.

Quicken Kristina

Thank you for your reply @rjlawlerjr,

If you are still seeing a CC-501 error, then per this article on CC-501 errors, please contact Quicken Support directly for assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!