Not using this app.

pb4072

I just bought Quicken Classic for my Mac 10 minutes ago. I went to the App Store to get the web version and there's nothing there. But, in fact, there's another app there that's cheaper and looks good. So, I'd like to refund my purchase here. How can I do that?

Quicken Anja

Hello @pb4072,

For refund inquiries, you will need to contact Quicken Support by phone for further assistance. Our phone support agents will have the necessary tools available in order to fulfill your request that this channel, unfortunately, does not.

We apologize for any inconvenience! Thank you.

pb4072

I will re-enlist with it if I can get my question about the web app answered. So far, nothing's working.

NotACPA

BTW, QWeb is free. So, there's nothing to refund for that acquisition.

Boatnmaniac

Also, there is no separate app for QWeb. QWeb is companion service (no extra charge to Quicken subscribers) that allows us to see some (not all) of our Quicken computer data in a secure browser website. After installing and setting up Quicken on your computer you enable the Mobile & Web Sync preference. Then you will be able to set up your computer to sync your data with QWeb. Once QWeb is set up, you will be able to review, edit, add and download transactions there. All changes made while in QWeb will need to be synced with your Quicken computer when you next open that application.

jacobs

@pb4072 You posted about this in two separate threads. Please see my detailed reply in your other thread. The short version is that it sounds like you were looking for the mobile app on your Mac, not your phone. The Mac App Store and iPhone App Store are not the same, and don't show the same apps. And to get started, you need to create your data file on the computer first, sync it to Quicken's cloud, and then log in to the mobile app.