Altruist Investment Transactions Cash balance

BH1980
BH1980 Quicken Windows Subscription Member ✭✭
edited November 17 in Investing (Windows)

I have investments through Altruist, which only allows for Simple downloads. I noticed my balance totals were inaccurate and traced it to Cash Reserve accounts being held by Altruist, but not downloading into Quicken. So I used the menu option in Quicken that reads "Update Cash Balance" and that seemed to fix it. However, next time I logged back into Quicken it shows a Zero cash balance (so it only shows it while I'm logged on for the session where I added the Cash Balance update). Is this a Quicken error that needs to be fixed? With the Simple investment download method, I cannot figure out if or how to create my own permanent Cash Reserve account, does anyone know how to do this?

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  • SquishyD
    SquishyD Quicken Windows Subscription Member ✭✭

    My advisor just switched platforms to Altruist and after setting everything up, I'm experiencing this exact same issue. It seems that the issue is with the simplified "current balance only" downloads. It just gets share balances for the securities and ignores any cash, which forces quicken to generate a pre-reconciled placeholder entry to zero out your cash balance. Basically, the download functionality of Altruist is cash.

    At this point, I've disconnected connections for all my Altruist accounts and am just updating everything manually (once disconnected, you can switch to Complete Investing view which will show all the trash transactions that are created by Altruist pushing incomplete data). Also telling our advisor that if there isn't a solution to this, we will be requesting that our funds be managed via a different platform.

    We were previously with SSG which, while their platform wasn't the prettiest, it at least had transaction-level detail and was actually functional.

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