Quicken direct connect issue with Truist Bank

joebuckfromTX
joebuckfromTX Member ✭✭
edited November 13 in Download, Add/Update Accounts (Windows)

For about a week quicken cannot correct issue up and down loading to Truist Bank using Direct Connect. I cannot pay bills do to this. After running multiple test they ask I call the bank to to if they no longer use Direct Connect. Truist still does and they checked and all was setup on the Truist side. I called Quicken back to inform them, but they already knew. I was told this time they hae an issue between them and Truist. Is this happening to other Truist customers? I am using Windows

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @joebuckfromTX,

    I have taken the time to look further into the issue that you are experiencing and can see that you are receiving a CC-501 (FDP-101) error with your Truist Bank account(s). You can follow this link to access a FAQ that provides more information.

    As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • Aladien F
    Aladien F Quicken Windows Subscription Member

    I am experiencing this problem when I am trying to download the transactions. I tried to reset the account. Everytime I try to connect I receive a message. CC-501,

    image.png

    This have been the case for a week. I tried severaltimes. Contacted support did not getb help.

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