Capital One sync - We're sorry, we hit a snag more than 4 accounts
I've been using Quicken with all my capital one accounts syncing with no issue for several years, but all of a sudden around Nov 5th timeframe, my accounts stopped syncing. so I tried following advice from other posts - deactivating all accounts, removing the institution, and trying to add them back in. However, the capital one website when it goes to the screen to "Authorize sharing with Quicken", if I select more than 4 of my accounts, it returns the error:
Looks like something went wrong, but we're working on it.
Give it another try in a bit.
If i unselect an account and select a different one, thent hat one works, but at no time can I add more than 4 accounts selected at a time for sharing anymore.
Why can I not share ALL my accounts at capital one with Quicken? What got broken in past few weeks?
Answers
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Hello @Cc93,
Could you please provide a screenshot of the error you describe receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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Sure. The issue comes from capital one. On the screen where i pick which accounts to share, if i uncheck one and check another, it says successful, but when trying to add the 5th or more, i get the attached screen shot. The URL is https://consent.capitalone.com/#/error
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I apologize for misunderstanding as I thought you were seeing this error within the Quicken program.
Since this error is being received directly on Capital One's website, I suggest contact Capital One directly for assistance. I would also advise asking to speak with a Tier 2 agent or a supervisor as they may be more familiar with issues relating to Quicken than frontline agents may be.
I apologize for any inconvenience! Thank you.
-Quicken Anja
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I'm having the same problem. Last time I connected was 11/8. On a call with Capital One and wading through the support requests. I will update if I get any solutions.
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It seems to be somehow related to the number of accounts you have selected in Capital One. It will let me authorize up to four accounts, but if I select 5 ore more I get the error message. Unfortunately, the accounts that I have authorized show up the correct balance (on some of them) but don't show recent transactions. I don't know if that part is Quicken or Capital One. (My wife has only four accounts, and hers authorized and updated fine.)
The support rep opened a ticket for me that they will look into. If I hear more I'll post it.
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great thank you. I’ve not yet called capital one yet myself.
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You are not alone. I have the same problem.
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I too an having the exact same problem. I can authorize any four of my accounts at a time, but no more than four.
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Me too, except I have 13 accounts. 12 are bank accounts. One is a credit card. The credit card stopped updating a few months ago. I just deactivated the online connection on the credit card and tried to re-add it. That's when I got the error. The bank accounts are all still downloading. I'm not going to disconnect 12 working accounts to try to fix one account. Has anyone contacted Capital One yet?
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