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Capital One sync - We're sorry, we hit a snag more than 4 accounts

Cc93

I've been using Quicken with all my capital one accounts syncing with no issue for several years, but all of a sudden around Nov 5th timeframe, my accounts stopped syncing. so I tried following advice from other posts - deactivating all accounts, removing the institution, and trying to add them back in. However, the capital one website when it goes to the screen to "Authorize sharing with Quicken", if I select more than 4 of my accounts, it returns the error:

Looks like something went wrong, but we're working on it.

Give it another try in a bit.

If i unselect an account and select a different one, thent hat one works, but at no time can I add more than 4 accounts selected at a time for sharing anymore.

Why can I not share ALL my accounts at capital one with Quicken? What got broken in past few weeks?

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Quicken Anja

Hello @Cc93,

Could you please provide a screenshot of the error you describe receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Cc93

Sure. The issue comes from capital one. On the screen where i pick which accounts to share, if i uncheck one and check another, it says successful, but when trying to add the 5th or more, i get the attached screen shot. The URL is https://consent.capitalone.com/#/error

Quicken Anja

I apologize for misunderstanding as I thought you were seeing this error within the Quicken program.

Since this error is being received directly on Capital One's website, I suggest contact Capital One directly for assistance. I would also advise asking to speak with a Tier 2 agent or a supervisor as they may be more familiar with issues relating to Quicken than frontline agents may be.

I apologize for any inconvenience! Thank you.

James Frank

I'm having the same problem. Last time I connected was 11/8. On a call with Capital One and wading through the support requests. I will update if I get any solutions.

James Frank

It seems to be somehow related to the number of accounts you have selected in Capital One. It will let me authorize up to four accounts, but if I select 5 ore more I get the error message. Unfortunately, the accounts that I have authorized show up the correct balance (on some of them) but don't show recent transactions. I don't know if that part is Quicken or Capital One. (My wife has only four accounts, and hers authorized and updated fine.)

The support rep opened a ticket for me that they will look into. If I hear more I'll post it.

Cc93

https://community.quicken.com/discussion/comment/20461792#Comment_20461792

great thank you. I’ve not yet called capital one yet myself.

mitch.trumpetwin

You are not alone. I have the same problem.

MattsQ

I too an having the exact same problem. I can authorize any four of my accounts at a time, but no more than four.

Mike4

Me too, except I have 13 accounts. 12 are bank accounts. One is a credit card. The credit card stopped updating a few months ago. I just deactivated the online connection on the credit card and tried to re-add it. That's when I got the error. The bank accounts are all still downloading. I'm not going to disconnect 12 working accounts to try to fix one account. Has anyone contacted Capital One yet?

Cc93

https://community.quicken.com/discussion/comment/20462121#Comment_20462121

Well I just tried to contact Capital One and got nowhere. First it took 15 automated loops to finally get to talk to someone, and when I finally did, she kept saying that you have to go through capital one website and they have no agreement with Quicken. Obviously she didn't know what she was talking about, so I asked to speak to someone else and she said everyone would tell me the same thing. I ended the call frustrated. I've been really happy with capital one for like 20 years, but this is very irritating. I use Quicken nearly daily and have so many automated transactions going on that I often need the auto download to help me be sure to move money to the right accounts. I hope someone else has better luck calling capital one.

@Quicken Anja do you have a different contact # for capital one that handles the integration with Quicken part?

Cc93

Update! Mine is working now (7 accounts). I have no idea why. I tried calling 1-800-655-BANK (2265) which led me to a much better experience to getting to talk to someone (one of the options presented was "Quicken" when calling), and then I got a much more knowledgeable/supportive person to talk to who put me on hold for about 5 minutes and who also said they could open a ticket for the digital team to investigate. But during that time, I tried adding a DIFFERENT account than the one I was selecting in Quicken, and then it magically worked. I went back to that same account and kept authorizing one by one the additional accounts (and choosing "don't add to quicken) for each one. After authorizing them all, I then went back to Quicken and was able to link them all together again.

Note that I think one important step is to go and deactivate all of your capital one accounts within quicken, and then start over, doing the one by one trick. Now I had tried this last week (except i was always trying to add the same account that I clicked on in Quicken vs this time choosing a different one), and last week nothing would work.

Your mileage may vary, but I am happy to report that it's working again for me, and hope it will for you too.

James Frank

I think they might have fixed it! I just tried, without doing any extra deauthorizing/etc, and it worked. Just went in, selected all my accounts, and clicked authorize. It went through.

[Edit] Except… I'm not sure it's actually downloading new transactions. Maybe that'll work tomorrow.

mitch.trumpetwin

I think mine is working also. Not sure that transactions are all downloading though yet.