2FA Issues with PSE&G (QMAC)

System
System Member admin
edited December 5 in Paying Bills, eBills & Scheduled Transactions (Mac)
This discussion was created from comments split from: PSE&G verification.

Comments

  • R D
    R D Quicken Mac Subscription Member ✭✭✭

    Hi Jasmine - I am experiencing the exact same issue. I get the 2FA token texted/e-mailed to me once I request it in Quicken. But Quicken never prompts me to enter the code. It says it's trying and eventually it will say it failed…without ever prompting for the code.

  • R D
    R D Quicken Mac Subscription Member ✭✭✭

    Yes @Quicken Jasmine, I am still experiencing this issue.

  • skillz194
    skillz194 Quicken Mac Subscription Member ✭✭

    @Quicken Jasmine I'm experiencing the same issue. I've switched the 2FA to use mobile and another time my email over 7 different times. Every time it times out when it should open the prompt to enter the code. I restarted the app with no fix. Running the latest Quicken version: Version 7.10.1 (Build 710.55389.100) on Mac OS 15.1.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited November 15

    Hello @R D and @skillz194,

    Thank you for confirming.

    [Removed - Windows Instructions]

    -Quicken Jasmine

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  • skillz194
    skillz194 Quicken Mac Subscription Member ✭✭

    Hi @Quicken Jasmine that option doesn't appear in the Mac version, which I'm using the latest Version 7.10.1 (Build 710.55389.100). You can see that in the screenshot.

    Screenshot 2024-11-14 at 11.36.43 PM.png

  • R D
    R D Quicken Mac Subscription Member ✭✭✭

    I concur with @skillz194. This seems to be basic troubleshooting advice for biller issues in QWIN.

    @Quicken Jasmine can someone look at this specific biller for QMAC?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @R D & @skillz194,

    I apologize for the confusion. You were given Windows instructions as the original thread you both commented in was in fact a Windows thread. Therefore, those instructions previously provided by @Quicken Jasmine would not work for you. I went ahead and split your comments from the Windows thread into a separate Mac thread.

    First, can you please confirm which of these to instances of PSE&G you are using in our eBills list to connect with (see below)?

    image.png

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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