Getting "Online Backup Failed" message

mark.w6mcs

I subscribe to the Quicken Online Backup deal a few months ago. Starting about 4 days ago, when Quicken Deluxe attempts to do an automatic backup, I get an "Online Backup Failed" message.

I did a file validation and I still have the issue. Local backups work fine. Everything else appears to be working OK

I am using Deluxe R59.18 on a windows machine.

Any help would be appreciated - Mark

Quicken Jasmine

Hello @mark.w6mcs,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

mark.w6mcs

Thanks for the reply.

It pops up somewhat unpredictably, but when it happens, I will get a screenshot.

I have disabled the backup function and will have to re-enable it.

Thanks - Mark

mark.w6mcs

OK. I have a screenshot. This is after the most recent update.

Now what? Thanks, Mark