APL FCU Connection issue with checking account only (for now)

acjetpilot
acjetpilot Quicken Mac Subscription Member ✭✭
edited November 22 in Download, Add/Update Accounts (Mac)

During Quicken Connect I keep getting the error that a name or number may have changed on my checking account (It is associated with an Account Not Found Error 324). I have worked with representatives two days straight to reset the connection/export a sterilized copy and reimported the copy/ ensured Private Relay has been turned off/ ensure VPN is off. Through luck (or persistence) the account is able to link with their assistance only to show up with the dreaded orange dot beside the account the next day. Please help.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @acjetpilot,

    To help troubleshoot this issue, please provide more information. You mentioned that you spoke with Support; could you provide the ticket number from that contact with Support? What is the exact error message/code that you are seeing? If possible, please provide a screenshot of the error. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.     

    If you haven't already done so, please go to Accounts>Hide and Show Accounts… and verify that you don't have any inactive/closed accounts with APL FCU that are still trying to connect in Quicken. Accounts that Quicken still thinks are connected will have the financial institution name showing in the Financial Institution column.

    Screenshot 2024-11-22 at 5.11.35 PM.png

    If there are any inactive/closed accounts that are still trying to connect in Quicken, please backup your file and deactivate the account(s). Once that is done, test to see if the issue persists in your Quicken.

    I look forward to your response!

    Quicken Kristina

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  • acjetpilot
    acjetpilot Quicken Mac Subscription Member ✭✭
    Screenshot 2024-11-23 at 08.55.52.pdf

    Kristina,

    Thank you for replying. I have attached a redacted screenshot of the error when trying to connect to my bank's checking account. I have also verified that there are no other APLFCU accounts trying to connect. I will double check to ensure that there are no other accounts with a similar account number as well. thank you again

  • acjetpilot
    acjetpilot Quicken Mac Subscription Member ✭✭

    forgot to mention, the ticket number from the other day was: 11401023

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