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Quicken says Chime bank needs reauthorization and then takes me to Novo bank?

mjonis

Not sure why Quicken is taking me to Novo Bank login (which doesn't accept Chime.com login credentials) but the chime.com website takes my login just fine.

Is this a Quicken error (taking me to the wrong bank?)

I'd think that if Chime really renamed themselves to Novo and wants a Novo.com login that their own website (chime.com) would redirect me or something, but it does not.

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dkgs

I'm having the same issue… will NOT put my credentials into the Novo login as I have no clue who that is and they are NOT connected to Chime as far as I can tell.

Regardless of what I have tried Quicken continues to take the me to Novo for login. I don't find any settings to authorize Quicken from within the Chime interface.

Maybe Quicken stopped supporting Chime?

dkgs

I just installed the latest update for Quicken and the issue is resolved. It now takes me to Chime to login.

mjonis

https://community.quicken.com/discussion/comment/20462798#Comment_20462798

I'm using version R59.35, build 27.1.59.35

I had an update yesterday that was installed.

jodmarch

I had the same problem, and was already using the latest Quicken update. When I deactivated and tried to reset, the same thing happened. So I removed Chime as the financial institution (in Account info), then started online service setup from the beginning. This time, it took me to Chime, not to Novo. Then the Chime login screen was broken (the Continue (or whatever it's called) button was disabled.) I tried again 10 minutes later and it worked ok.

Eileen@

I have installed the update and am still getting redirected to Novo.

Greg Brown

I have the same issue, asking me to reauthorize Chime and taking me to Novo… Credentials not accepted.

Quicken Anja

Hello All,

If you are still experiencing this issue, please try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Before you begin, please save back up. Then follow the instructions below.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

jason256

I followed Quicken Anja's advice and it did fix it. When it downloaded 1,659 days of entries I was worried about tons of duplicates as have happened in the past, but luckily this time Quicken didn't make too much of a mess and I had no duplicates.

psfales

I attempted to follow those instructions, but it did not work. I don't use the Chime account much, so I was willing to take the risk of completely deleting the account and re-adding it, but that didn't work either. It's just hanging in the "add account" page

Eileen@

The fix from Anja worked, but I got messed up in two factor authentication as one account is not my phone number. So one is fixed.

Quicken Anja

@jason256 Thanks for the update, I'm glad to hear those instructions worked to resolve the issue for you.

@Eileen@ I'm also glad to hear that the instructions worked for one of your accounts. As for the issue with two-factor authentication, have you reached out to the financial institution to doublecheck the phone number they have on file for two factor authentication?

Is anyone else still experiencing this issue after following the instructions I previously provided?

Please let us know! Thank you.

COWolverine

Very disappointing results. I followed the instructions and Quicken replaced 367 carefully curated transactions, most including splits, with generic categories and memos. I hope other users find a better way

COWolverine

Correction - quicken created two checking accounts, one badly messed up and the other a correct reconstruction of the original account. After deactivating and deleting the messed up account, things tentatively appeared to be back on track.

machawi

@Quicken Anja I am still getting this error. I tried the steps above by deactivating and re-adding but didn't get the step to LINK the accounts. I went through and re-added the account but had all the transactions for a couple years to deal with when it was added as a new account. It only seems to be affecting my Chime checking for some reason and that has the most transactions and I don't really feel like having to go through all of those again. Any further suggestions?

Quicken Anja

Hello @machawi,

Thank you for following up and adding to this discussion.

Before we move forward with further troubleshooting, can you provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop a screenshot to your response if you are not given the option to add attachments.

Thank you!