Quicken Classic program is closing when updating report settings

Kevin W J

Quicken abruptly closes while trying to update the settings for a report. Has happened 3 times in a row while trying to create a transaction report for a specific payee. Comes up normally after manually restarting. No file validation errors.

Kevin W J

Version R59.35 on Windows 10, if that makes a difference…

Quicken Kristina

Hello @Kevin W J,

To help troubleshoot this issue, please provide more information. When did you first notice this behavior? Which version of Quicken were you using when it started? At what exact point in the report customization process is the program unexpectedly closing? Is there any specific action that seems to trigger it (such as clicking on a specific tab in the Customize window, or clicking a specific button/option, etc.)?

I look forward to your reply!

Kevin W J

I didn't notice it before R59.35, but I may not have followed the same sequence with older versions. I just tried it again and the program closed.

I think the steps were to start an EasyAnswer report "How much did I pay to …?". The dropdown list of payees was very slow to populate and sluggish to scroll. I selected the payee and got an empty report (not transactions within date range). I opened the settings and selected a different payee that had transactions. I selected different display columns (removed tag and clear and added amount). I then tried to change the payee again. The mouse pointer changed to the busy circle for a couple of seconds and then the program closed. I don't remember if it is always the same steps, but it seems to happen when opening the settings tab to change the payee a second or third time in a report.

Quicken Anja

Hello @Kevin W J,

Thank you for following up with the details requested by @Quicken Kristina.

To avoid repeating any troubleshooting steps, could you please tell us what you have tried so far before we move forward?

Also, before performing any further troubleshooting, please make sure you save a backup (just in case).

Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!