Corebridge/AIG/Valic Connection Issues

jmb4664
jmb4664 Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)

For the last few weeks, I have been receiving errors when trying to update my retirement accounts at Valic. They have worked in the past. No error code. Just a 'Sorry' message.

I have tried removing the connection and reconnecting, but get the same error. I can logon to my accounts at 'www.valic.com' through a browser with no issues. In doing so, I am redirected to

'https://myaccount.valic.com/auth/public/login

Any suggestions?

Screenshot 2024-11-26 081353.png

Comments

  • dmblackburn
    dmblackburn Quicken Windows Subscription Member ✭✭

    Ditto. Why cannot this be fixed. Happens multiple times

  • triggins
    triggins Quicken Windows Subscription Member ✭✭

    same here….i called AIG and requested they look into it….SMH

  • Jim
    Jim Member ✭✭✭

    Having same problem for several days. I cannot even add it as a new account I have deactivated it and am unable to set up download Keep getting same screen as original post. I have tried validate and repair, rebooted router, restarted Quicken and computer, turned off VPN, deleted account number from account details. Nothing works

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited November 26

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.  

    (CBT-447)

    Quicken Kristina

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  • lorabmcphail
    lorabmcphail Quicken Windows Subscription Member ✭✭

    Ongoing for well over a week, have reported this daily to Quicken after I update, still no resolution

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @lorabmcphail,

    https://community.quicken.com/discussion/comment/20463660#Comment_20463660

    Quicken Kristina did provide information yesterday regarding this issue having been reported and currently being investigated. There is no current ETA, however, we will update this thread with more information when we receive it.

    Thank you!

    -Quicken Jasmine

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  • triggins
    triggins Quicken Windows Subscription Member ✭✭

    I got mine to work one day…then it has had the same error since then.

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