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Can't Accept a download matching a split transaction entry

Beijing Mac

Background:

I have a HSA (Health Savings Acct) from work and it is part of my paycheck split entries. The split goes to my Fidelity HSA account and a few days later I download the matching item from Fidelity. Lately I have been unable to Accept this matching download and I get following Quicken Response:

It shows as a Matching Downloaded Transaction and I typically "Accept" it (manually) and then the transaction showns as cleared in my register. but now I am kinda stuck as I am not attempting to change anything (it is a correct entry), just accept the download. the past several downloads I have wound up deleting the download just to clear it, as I don't see any other option. Reaching out to see if anyone else has seen this type of message and would have any suggestions?

Using Quicken Classic Business & Personal subscription: Ver R60.14 Build 27.1.60.14 with Win 11 Home.

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Comments

Quicken Jasmine

Hello @Beijing Mac,

When did this issue begin to occur? After a recent Quicken Update? If so, which one?

Also, would you mind providing the steps that you are taking to reach this issue?

Thank you! Let me know!

Beijing Mac

Hello, thank you for the response.

This first occured between Aug 20 and Sep 5, 2024; I am paid twice a month and my pay check is set up with split transactions so I have a deposit (transfer) twice a month into my HSA. I was able to accept the matching download on for the Aug 20 paycheck but not for the Sept 5th paycheck (or since).

Steps: As mentioned previously, I have my HSA deposit set up as part of my itemization in my paycheck. So when I enter in my paycheck, one of the splits is a deposit into my Fidelity HSA. A few days later, Fidelity will receive the transfer and this will show up in my OSU (One Step Update) as a downloaded transaction:

so when I try to accept the downloaded transaction I get the response pasted in my original post.

I have been simply deleting the downloaded transaction, as often in Quicken, you can run into an issue and it will get resolved through a variety of means, so I've learned not to really panic over simple issues. However, this has continued for over 2 months, so I decided to reach out to the Community for feedback.

Quicken Kristina

Thank you for your reply,

To clarify, Quicken is recognizing the transaction as a match for the other half of the transfer (which probably shows as a manual transaction), but won't let you accept it due to that error message in your original post? I suspect it's throwing that error because something in the downloaded transaction isn't matching perfectly, and when it tries to change it, the program can't and refers you to the original split transaction instead.

How does it appear in the split transaction? If you can see the other half of that transfer in the HSA account register, how does that transaction appear?

I look forward to your response!

Beijing Mac

The numbers that I see are a perfect match; only show 2 decimal places and they are the same. The manual transaction is from my Paycheck entry. The downloaded transactions matched in July & August but didn't match starting September. The transaction from the paycheck entry matches the entry in my HSA account. Not sure what else you are asking. Same Name, same value in both accounts. Have been using split transactions and matching downloads for several decades now in Quicken and this is first instance of Quicken saying I am changing an entry when trying to accept the downloaded transaction that Quicken says is a match. There is obviously a gremlin somewhere and I don't see it right now and must me something in my file if no one else is confirming a similar issue.

Quicken Kristina

Thank you for your reply,

Since I haven't seen anyone else reporting this issue, it is likely that it's a file specific problem. To start troubleshooting this, please try validating and/or super validating your data file. Please save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how it goes!

Beijing Mac

thankyou for suggestions. I have performed a validation in the past 2 months as I was attempting to fix another problem and this problem persisted; I will try the super validation; but since I have already deleted the downloaded transaction which I could not accept, I need to wait 7-10 days for next paycheck run and transfer. in order to check.