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USAA CC-506

wrldtvlr

Anyone else getting CC-506 errors with USAA today? These recurring problems with OSU downloads are getting annoying.

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One Step Update

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wrldtvlr

And the problem appears to have been fixed.

nmestanas

I did mine around 6am PST this morning without issue.

I have had sporadic issues with USAA but they usually clear up after a short while. When they don't, I go through the steps to reauthorize but typically wait until the next day.

Quicken Jasmine

Hello @wrldtvlr,

Thank you for coming back to update us, were there any troubleshooting steps that you took? I am happy to hear that the issue is resolved!

Hello @nmestanas,

Thank you for sharing!

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MPS

Today (12/4) I'm getting the CC-506 error message after trying to download from USAA. Suggestions?

Thanks!

Quicken Jasmine

Hello @MPS,

Thanks for reaching out!

First, I invite you to review this FAQ regarding CC-506 error messages. There are some troubleshooting steps and information that could serve to be useful for you. It is recommended to save a backup before proceeding with troubleshooting steps. You can also find these instructions below.

Update to the latest release of Quicken

Choose Tools menu > One Step Update.
Deselect all items, and then click Update Now.
If an update is available, follow the on-screen prompts to update to the latest release.
Try updating your accounts again. If the problem persists, continue with the procedures below.

Refresh your account information

From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
Then select Update Now.
Follow the on-screen instructions to complete the update.
If the problem persists, continue with the procedures below.

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

Open the Account List in Quicken (Tools > Account List OR Ctrl + A);
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List;
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab;
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List;
Close, then re-open Quicken;
Click the Add Account button at the bottom of the Account Bar on your main view;
Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, UNTIL you reach the screen where Quicken displays the Accounts Discovered at the financial institution;
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the account was closed, deactivate it from future online updates

Choose Tools menu > Account List.
Click the Edit button next to the account you want to deactivate.
In the Account Details dialog, click the Online Services tab.
Click Deactivate to stop downloading transactions for this account.

Let me know how it goes!

ssalava

Re: Updating USAA accounts
I have been having this frequent CC-506 problem for the past few weeks. Clicking on "Fix It" sends me on the same loop.

Re: Quicken Classic Deluxe R60.15 Build 27.1.60.15 on Win/11 Home

I respond with "no/next" to get with no resolution.

Quicken Kristina

Hello @ssalava,

If you haven't done so already, please follow the troubleshooting steps that @Quicken Jasmine posted earlier:

https://community.quicken.com/discussion/comment/20465058#Comment_20465058

Please let me know how it goes!

wrldtvlr

And the CC-506 errors are back this morning.

nmestanas

Odd. I connected without issue earlier this morning and just now @6:50AM PST. My accounts are checking and CC.

Quicken Kristina

Hello @wrldtvlr,

If you haven't already done so, please follow the troubleshooting steps that @Quicken Jasmine posted earlier.

https://community.quicken.com/discussion/comment/20465058#Comment_20465058

If the issue persists after that, then please send us log files by going to Help>Report a Problem and sending a problem report with the log files attached. If possible, including a screenshot of the exact error message you are seeing would also be helpful.

Please let me know how it goes!

isonclubikin

I, too, keep getting these CC-506 errors with USAA. They come and they go. Three days ago, I got CC-506s with USAA. The next day, it fixed itself. Today, it happened again. This is getting old. Waiting a day or two for the issue to spontaneously fix itself is not a solution. Reauthorizing all these USAA accounts over and over again is not a solution. Quicken/USAA need to fix whatever the underlying problem is. I submit a report from within Quicken every time it happens. So, hopefully, they'll be able to track it down.

Quicken Kristina

Hello @isonclubikin,

Thank you for joining the discussion and for sending logs!

I forwarded the information to the proper channels for further investigation and resolution.

If anyone else is encountering this issue, please navigate to Help>Report a Problem and send a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11745)

isonclubikin

And, again. The day after the previous CC-506 on USAA, it spontaneously fixed itself for two day. Today, another CC-506. Report submitted.

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wrldtvlr

And today as well. This is getting old.

nmestanas

FWIW, I just sync'ed for the 3rd time today (just now) and no errors (also no new transactions, did get 1 on my first sync).

Quicken Jasmine

https://community.quicken.com/discussion/comment/20466890#Comment_20466890

Hello All,

Thank you for joining this thread and for sharing more information.

This issue is still being investigated, we have not received any new information at this time. We will update this thread once we have.

I understand and apologize for your frustration.

isonclubikin

Once again, my CC-506 errors for USAA went away after a day. This time, they stayed gone for two whole days. Today, on 12/22/2024, they're back.

wrldtvlr

And back here today for me. Sigh.

nmestanas

I have no explanation. I was able to sync just fine with USAA today (2 accounts). Have not had any issues with Quicken since my last post here. I do daily (early morning) updates.

isonclubikin

And, CC-506 on USAA again. This time, it lasted about a week since the last one. [Edited - Readability]

Quicken Kristina

Thank you for the follow-up,

When I check on the ticket, CTP-11745, I can see the issue is still being worked on, no ETA or further information is available at this time. I added the additional information you provided and the fresh logs you sent to the ticket.

Thank you!

(CTP-11745)

MVW

No I don't want to sign up for an email digest.

I want Quicken to work correctly. Again, 506 error today. Worked fine 12-24-24. I had to deactivate and reactivate my accounts. I really wish it would not keep doing this. I wasted about an hour messing around. At least it is working now.

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isonclubikin

It was working for the last day or two. But, today, 02 January 2025, I got another CC-506 with USAA.

nmestanas

Mine has been sync'ing fine since my last post on this thread.

There's a gremlin in there somewhere.

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