TD Bank - HTTP-404/16503 (QMAC) [Edited]

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System Member admin

This discussion was created from comments split from:

Anyone else seeing OL-295-A with TD Bank?

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Comments

  • qrdtvvwx
    qrdtvvwx Quicken Mac Subscription Member ✭✭

    Also having issues with TD Bank that started today. HTTP-404 Error from TD Bank Online Banking. Quicken error code: 16503.

    Quicken Mac, direct connect.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @qrdtvvwx,

    To help troubleshoot this issue, I checked on our end to make sure there isn't a known issue. Currently, there are no alerts for this issue. To start troubleshooting, I recommend that you start by making a backup of your Quicken file, then following the directions in this article on error code 16503:

    Please let me know how it goes!

    Quicken Kristina

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  • dbluestone
    dbluestone Quicken Mac Subscription Member
    edited November 30

    Yep - I'm also having the same issue @Quicken Kristina - not using Bill Pay and not configured for it

  • JoelYes
    JoelYes Quicken Windows Subscription Member ✭✭

    Seeing the same  HTTP-404 Error from TD Bank Online Banking. Quicken error code: 16503 with Quicken Mac with TD Bank

  • InspectorDetector
    InspectorDetector Quicken Windows Subscription Member

    Ugh. Here we go again. Didn't this just happen for an extended period a couple of months ago?
    I can understand an issue that lasts a few hours occurring every now and then, but a connection error that lasts more than 24 hours is unacceptable in this day and age. Of course we don't know if the problem is on the Quicken side or the TD side.

    I hope it's resolved by Monday 12/2/24

  • Graham105
    Graham105 Member ✭✭
    edited November 30

    I also see the same error that started on 11/29/24.

    There was an unknown error trying to update this connection. Please try again later. (16503)

    This errors out very quickly.

    I have another financial institution connected to TD Bank that is updated correctly. When I checked TD-linked services, everything looked correct and was up to date.

  • Brian McCaffrey
    Brian McCaffrey Quicken Mac Subscription Member ✭✭

    I see the same error 16503 / HTTP-404 Error from TD Bank Online Banking

    Brian

  • pauldv172
    pauldv172 Quicken Mac Subscription Member ✭✭✭✭

    Same here. I also have another institution that connects fine.

    Hope it gets fixes soon.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited December 2

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.

    (CTP-11615)

    Quicken Kristina

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  • avb
    avb Member

    Still happening today - 11/30/2024. Obviously there is a problem between Quicken and TD.

  • jantiki
    jantiki Quicken Mac Subscription Member ✭✭
    edited November 30

    Also having this issue today with TD bank connections

    "There was an unknown error trying to update this connection. Please try again later. (16503)"

    Quicken Classic Premier Version 7.10.1, direct connect, MacOS 15.1

  • joeswell
    joeswell Quicken Mac Subscription Member ✭✭
    edited November 30

    This why I will NEVER switch to paperless billing from any bank or business. As long as I have something on paper, and a stamp, I can still pay a bill.

    How do customers get this issue resolved? Do we report this issue to TD Bank? Or to Quicken? [Removed - Speculation]

  • jtkqboston
    jtkqboston Quicken Windows Subscription Member ✭✭

    Seeing the following. I've sent a report in via error reporting (envelope icon) to Quicken support.

       Error Status: error
         Error Code: 16503
     Server Message: HTTP-404 Error from TD Bank Online Banking
               Days: 1
            Snoozed: 0
            created: 2024-11-30 21:01:02 +0000
           modified: 2024-12-01 01:56:23 +0000
           lastSeen: 2024-12-01 01:56:23 +0000
              Count: 5
              fiBID: 56610
             fiName: TD Bank Online Banking
           CER GUID: XXX
         aggChannel: OFX
    

    creationSignature: DirectConnectController:OFX:Session
    evaluationReason: OSU
    objectGUID: XXX
    objectType: Account
    objectSyncID: XXX
    operationGUID: 977
    operationType: DirectConnectController
    sessionID: 977
    attached to: Account ID 14
    account name: XXX
    linked login: 8 (TD Bank Online Banking)

    responseBodyLength: 121
    responseBody:
    {"timestamp":"2024-12-01T01:56:23.188+0000","status":404,"error":"Not Found","message":"No message available","path":"/"}

    ------- ruleResults -------
    {
    "displayType" : "message",
    "displayTypeRuleId" : "behavior.message",
    "message" : "There was an unknown error trying to update this connection. Please try again later.",
    "messageRuleId" : "default",
    "resolutionAction" : "quicken:accountFixItAction?accountId=14&actionName=retry",
    "resolutionActionRuleId" : "default",
    "resolutionTitle" : "Retry",
    "resolutionTitleRuleId" : "default"
    }
    Details:
    Associated Accounts: XXX
    Channel: OFX
    Customer ID: XXX
    Days in error: 1
    Error Code: 16503
    Error last seen: 2024-12-01 01:56:23 +0000
    Number of updates in error: 5
    Server Message: HTTP-404 Error from TD Bank Online Banking
    Session ID: XXX
    Type: Direct Connect FI

  • Adam
    Adam Member ✭✭✭

    Reported.

    I’ve been using Quicken for almost four decades, since v 1.0. I'm delighted it's still actively supported!

  • Stan Woodland
    Stan Woodland Member ✭✭

    I resolved this problem of - TD Bank - HTTP-404/16503 (QMAC).

    I contacted TD Bank Technical support and they had me disconnect the accounts that would not update and reconnect them using TD Bank Web Connect option within the Quicken list of option. Once this was done everything connected and the transactions were downloaded and the process completed successfully. I hope this helps.

  • pauldv172
    pauldv172 Quicken Mac Subscription Member ✭✭✭✭

    I don’t think you will be able to pay bills with web connect. You need direct connect to pay bills. I am going to wait to see if they fix the problem before I disconnect.

  • William Smith Jr
    William Smith Jr Member ✭✭✭

    Seeing same error as well on Mac version / not using Bill pay. I submitted a problem report as suggested / otherwise this one is resolved soon

  • jtk
    jtk Quicken Mac Subscription Member
    edited December 2

    I'm having the same issue

  • Bill37
    Bill37 Member ✭✭

    Since Saturday been getting this error code and can't download any transactions. Anybody else with the same issue?

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 2

    Hello All,

    As stated by Quicken Kristina, this issue has been forwarded to the proper channels for further investigation. We will update this thread once new information is received.

    Thank you!

    (CTP-11615)

    -Quicken Jasmine

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  • pauldv172
    pauldv172 Quicken Mac Subscription Member ✭✭✭✭

    Looks like the problem is fixed. I just did an update and got no errors and it downloaded everything.

  • anrb01t
    anrb01t Member ✭✭✭

    The problem with TDBank is that they are not sharing your account with Quicken or any other institution. You have to go into your TD account and allow sharing with Quicken. It will only share for one year and you have to authorize it again. I had the same problem downloading last week. I changed the connection method and had to authorize sharing with Quicken, and got an email from TD warning me that someone had accessed my account and authorized sharing and was it me. If it wasn’t me then I should go into my TD account and stop sharing. The email also said the sharing would be for ONE YEAR. I looked into my account and saw that my two accounts were sharing as of 12/2/2024 and was good until 12/2/2025. So next year I have to reauthorize it again. I wasn’t aware of this until now. I don’t recall this being a problem before but it must be a new security requirement for TDBank. I’m on QMac