TD Bank - HTTP-404/16503 (QMAC) [Edited]

System · November 29

This discussion was created from comments split from:

Anyone else seeing OL-295-A with TD Bank?

.

qrdtvvwx · November 29

Also having issues with TD Bank that started today. HTTP-404 Error from TD Bank Online Banking. Quicken error code: 16503.

Quicken Mac, direct connect.

Quicken Kristina · November 29

Hello @qrdtvvwx,

To help troubleshoot this issue, I checked on our end to make sure there isn't a known issue. Currently, there are no alerts for this issue. To start troubleshooting, I recommend that you start by making a backup of your Quicken file, then following the directions in this article on error code 16503:

https://www.quicken.com/support/error-when-using-quicken-online-services-quicken-mac-ofx-16503/

Please let me know how it goes!

dbluestone · November 30

Yep - I'm also having the same issue @Quicken Kristina - not using Bill Pay and not configured for it

JoelYes · November 30

Seeing the same HTTP-404 Error from TD Bank Online Banking. Quicken error code: 16503 with Quicken Mac with TD Bank

InspectorDetector · November 30

Ugh. Here we go again. Didn't this just happen for an extended period a couple of months ago?
I can understand an issue that lasts a few hours occurring every now and then, but a connection error that lasts more than 24 hours is unacceptable in this day and age. Of course we don't know if the problem is on the Quicken side or the TD side.

I hope it's resolved by Monday 12/2/24

Graham105 · November 30

I also see the same error that started on 11/29/24.

There was an unknown error trying to update this connection. Please try again later. (16503)

This errors out very quickly.

I have another financial institution connected to TD Bank that is updated correctly. When I checked TD-linked services, everything looked correct and was up to date.

Brian McCaffrey · November 30

I see the same error 16503 / HTTP-404 Error from TD Bank Online Banking

Brian

pauldv172 · November 30

Same here. I also have another institution that connects fine.

Hope it gets fixes soon.

Quicken Kristina · November 30

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11615)

avb · November 30

https://community.quicken.com/discussion/comment/20464045#Comment_20464045

Still happening today - 11/30/2024. Obviously there is a problem between Quicken and TD.

jantiki · November 30

Also having this issue today with TD bank connections

"There was an unknown error trying to update this connection. Please try again later. (16503)"

Quicken Classic Premier Version 7.10.1, direct connect, MacOS 15.1

joeswell · November 30

This why I will NEVER switch to paperless billing from any bank or business. As long as I have something on paper, and a stamp, I can still pay a bill.

How do customers get this issue resolved? Do we report this issue to TD Bank? Or to Quicken? [Removed - Speculation]

jtkqboston · November 30

Seeing the following. I've sent a report in via error reporting (envelope icon) to Quicken support.

   Error Status: error
     Error Code: 16503
 Server Message: HTTP-404 Error from TD Bank Online Banking
           Days: 1
        Snoozed: 0
        created: 2024-11-30 21:01:02 +0000
       modified: 2024-12-01 01:56:23 +0000
       lastSeen: 2024-12-01 01:56:23 +0000
          Count: 5
          fiBID: 56610
         fiName: TD Bank Online Banking
       CER GUID: XXX
     aggChannel: OFX

creationSignature: DirectConnectController:OFX:Session
evaluationReason: OSU
objectGUID: XXX
objectType: Account
objectSyncID: XXX
operationGUID: 977
operationType: DirectConnectController
sessionID: 977
attached to: Account ID 14
account name: XXX
linked login: 8 (TD Bank Online Banking)

responseBodyLength: 121
responseBody:
{"timestamp":"2024-12-01T01:56:23.188+0000","status":404,"error":"Not Found","message":"No message available","path":"/"}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "There was an unknown error trying to update this connection. Please try again later.",
"messageRuleId" : "default",
"resolutionAction" : "quicken:accountFixItAction?accountId=14&actionName=retry",
"resolutionActionRuleId" : "default",
"resolutionTitle" : "Retry",
"resolutionTitleRuleId" : "default"
}
Details:
Associated Accounts: XXX
Channel: OFX
Customer ID: XXX
Days in error: 1
Error Code: 16503
Error last seen: 2024-12-01 01:56:23 +0000
Number of updates in error: 5
Server Message: HTTP-404 Error from TD Bank Online Banking
Session ID: XXX
Type: Direct Connect FI

Adam · November 30

https://community.quicken.com/discussion/comment/20464198#Comment_20464198

Reported.

I’ve been using Quicken for almost four decades, since v 1.0. I'm delighted it's still actively supported!

Stan Woodland · December 1

I resolved this problem of - TD Bank - HTTP-404/16503 (QMAC).

I contacted TD Bank Technical support and they had me disconnect the accounts that would not update and reconnect them using TD Bank Web Connect option within the Quicken list of option. Once this was done everything connected and the transactions were downloaded and the process completed successfully. I hope this helps.

pauldv172 · December 1

I don’t think you will be able to pay bills with web connect. You need direct connect to pay bills. I am going to wait to see if they fix the problem before I disconnect.

William Smith Jr · December 2

Seeing same error as well on Mac version / not using Bill pay. I submitted a problem report as suggested / otherwise this one is resolved soon

jtk · December 2

I'm having the same issue

Bill37 · December 2

Since Saturday been getting this error code and can't download any transactions. Anybody else with the same issue?

Quicken Jasmine · December 2

https://community.quicken.com/discussion/comment/20464198#Comment_20464198

Hello All,

As stated by Quicken Kristina, this issue has been forwarded to the proper channels for further investigation. We will update this thread once new information is received.

Thank you!

(CTP-11615)

pauldv172 · December 2

Looks like the problem is fixed. I just did an update and got no errors and it downloaded everything.

anrb01t · December 3

The problem with TDBank is that they are not sharing your account with Quicken or any other institution. You have to go into your TD account and allow sharing with Quicken. It will only share for one year and you have to authorize it again. I had the same problem downloading last week. I changed the connection method and had to authorize sharing with Quicken, and got an email from TD warning me that someone had accessed my account and authorized sharing and was it me. If it wasn’t me then I should go into my TD account and stop sharing. The email also said the sharing would be for ONE YEAR. I looked into my account and saw that my two accounts were sharing as of 12/2/2024 and was good until 12/2/2025. So next year I have to reauthorize it again. I wasn’t aware of this until now. I don’t recall this being a problem before but it must be a new security requirement for TDBank. I’m on QMac

TD Bank - HTTP-404/16503 (QMAC) [Edited]

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