Quicken Personal & Business Download Problems
Comments
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Wait for Quicken to fix it? Don't know what other option there is.
One would naturally expect that an issue such as this would get pretty high attention because it is going to drive several support calls… not to mention that this issue is the first thing a new Canadian customer would encounter. What a way to be welcomed into the world of Quicken.
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@Arctic Hare Appreciated.
I was thinking the same thing as installing the US Version and then using a patch to roll it back to a Canadian version just seems like a bad idea to me.
I was amazed that this was exposed as a good idea by Quicken Tier 1 and Tier 2 support!
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@Quicken Anja can you please make this a priority get fixed and let us when the corrected / fixed Canadian download is available and what version it should be?
Thank you!
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We can further infer from this (mess) that there is actually no USA version or CAD version of the app. There are only releases that are tested against a certain country's feature set. I'm going to presume that the only issue with using the R60.15 version with a Canadian data file is that this version hasn't been tested in the Canadian mode. It may actually be true that there is no reason not to use R60.15 in the Canadian mode - even though it hasn't been tested and officially released for such.
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@Arctic Hare Agreed though my concern remains that I am fearful of wasting time building out a new computer with an "official release" that results in a corrupt data file or otehr problems. I do hope / wish that Quicken i) explains the confusion / what is going on and ii) explains / provides a fix very quickly.
The point you make about this being a poor customer especially for new Quicken users is spot on!
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@Quicken Anja please respond to this as soon as possible as I am stalled until this gets resolved. Thank you.
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Hello @JoelC,
I will pass this along internally to have this looked into so we can hopefully get this corrected as soon as possible. I will update once I have more information.
Thank you!
-Quicken Anja
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@Quicken Anja , greatly appreciated.
I hope that you can push the through by early next week as I am stalled until in completing the build of my new laptop until this gets completed.
Thank you.
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@Quicken Anja , good morning.
Please provide an update so that I can complete the build of my new VMs.
Would hope / like to see this resolved today as it cannot tale that long to get the correct version of Quicken posted.
Thank you.
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@Quicken Anja , good morning.
As it has been one week since it was discovered that Quicken posted the wrong download file fro Canadian users kindly provide an update as to when this will be corrected.
I am having trouble accepting or believing that it takes over one week to post the correct download file.
Thank you.
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Hello @JoelC,
I will be reaching out internally today to follow up on this issue and will provide you with an update once I have more information.
Thank you!
-Quicken Anja
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Hello again @JoelC,
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
Thank you!
-Quicken Anja
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@Quicken Anja appreacited, responding to the direct message now. You will have an answer within 5 minutes.
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I received the update to R60.18 this morning, so I expect that version should be loaded for whole-package download.
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@Arctic Hare appreciated, two quick follow ups:
- At the risk of asking something naive, how did you receive notification of the update as I would love to sign up for this.?
- I will try the download / install process over the weekend — likely tomorrow — as I am slammed today. It appears that R60.18 is the official release as "checking fro updates" with R59.9 provides th option to update to R60.18, fingers crossed!
Thank you.
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I don't receive push notices for updates. When I run OSU, it tells me an update is available, if that is the case.
Note that, since I stopped using Express Web Connect (because of all the problems with EWC), I run OSU only to get security price updates and to be notified about application updates.
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Note that, since I stopped using Express Web Connect (because of all the problems with EWC), I run OSU only to get security price updates and to be notified about application updates.
Appreciated.
Same situation here, I generally run it at the end of the day thought.
Thank you.
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@Arctic Hare I believe this is resolved. The downloaded version is still 60.15 — which is weird— but it did upgrade to 60.18 which is where I am supposed to be.
Comments / thoughts?
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