Credit Card Reconciliation fails after all previous reconciliations completed successfully

heinelg

I tried to reconcile the latest credit card statement and there was a discrepancy. All previous statements reconciled properly so I called Quicken Support for assistance. The support agent initially blamed using iCloud for my data file and then blamed the location on my internal hard drive when I explained that I don't use iCloud for storage.

The agent had me look at the reconciliation history which showed an error in the first statement reconciled 2 ½ years ago. After completing the phone call I saved a separate copy of the Quicken data file in the recommended location and opened my backup from the date of the error. That account reconciled properly and when I compared all of the Quicken transactions in the backup to the current transactions they were identical. I entered an adjustment in the history reconciliation which showed the error and then the latest statement reconciled successfully.

This happened again when I reconciled a second credit card and again the history showed an error in the first reconciliation which had reconciled correctly for 2 ½ years.

The agent would not accept my claim that Quicken must have caused these errors but blamed me or the file location instead.

Quicken Kristina

Hello @heinelg,

To assist with this issue, please provide more information. When did you first notice this issue? Is this the first time it's happened? What kind of discrepancy are you encountering? Is this happening with accounts that you keep offline and update manually, or with accounts that you have connected to a financial institution for download into Quicken? Were you able to find any reason for the discrepancy (such as duplicate transactions, missing transactions, pending transactions, etc.)?

You mentioned that restoring from a backup and re-reconciling corrected the issue, but then it happened again if a different account? Did this happen while you were working with Support?

If iCloud accesses your file (which it may do in order to sync it) while you are in the file (or have it open on your computer), it can potentially cause issues like what you describe. It is recommended that you not sync your main file with cloud services like this (syncing backup files is encouraged, since that gives you off-site recovery in case of disaster or computer issues), or if it's necessary to have the file synced, please pause the cloud service while you have the file open on your computer.

I look forward to your response!