why are all accounts unchecked everytime i run OSU?

hambone45

in order to get OSU to update my accounts, I always have to go to OSU settings, then check all then update. If i just click the one step update button (with the circle with arrow) then it only updates security prices and bills and uploads to quicken, all those things on the bottom of the list. is this what everyone has to do? windows 11 home R60.15

Thanks!

Quicken Anja

Hello @hambone45,

When did you first notice this issue started? Also, just to confirm, after you check off all of the financial institutions in One Step Update Settings, do you also click Apply before clicking Update Now (see below)?

Check back and let us know!

hambone45

it has been going on for years. yes, about 2/3 of the time i click apply but it does nothing then update now. I do this on the off chance that an update will fix it sometime. next time it's the same thing. I thought there was something about emptying a cache but i can't find where to do this.

Thanks for the reply Anja

Quicken Anja

Thank you for following up.

Can you tell us where your data file is located on your computer— is it on your computer hard drive (C:drive) or in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc)?

As for clearing Quicken cache, if you want to try that you will first need to close Quicken, then in your File Explorer, you will need to remove the “Cache” folder from “C:\programData\Quicken”, then reopen Quicken.

Let us know how it goes!

hambone45

the file is in a local file with backup on an external hard drive. But of course with windows now everything is on the cloud. I’ll do the empty cache tomorrow if you think it’s safe to do that.

hambone45

couldn't find a cache folder

Quicken Jasmine

Hello @hambone45,

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

After you have deleted this folder, go ahead and try reinstalling.

Let me know how it goes!

hambone45

funny. the first time I clicked update down arrow and settings all of the boxes were checked and i thought all was good. I clicked apply just to make sure and then update and all went fine. I retried and again all boxes are unchecked. i tried again and no luck.

Quicken Anja

Thank you for following up, though I am sorry to hear that issue is still persisting.

Next, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
   
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Let us know how it goes!

hambone45

maybe i should redo the delete thing again after signing out because maybe the token has the erroneous setting for the update since it seemed fine the first time?

Quicken Anja

https://community.quicken.com/discussion/comment/20465991#Comment_20465991

If you wish to try that, that’s fine. There is no harm in doing so. Just make sure you have a backup file saved just in case.

Quicken Jasmine

Hello @hambone45,

Are you still requiring assistance?

Let us know!

hambone45

all the boxes are checked only on the first time using one step update then if i click the big circle, only prices and bills and the stuff in the bottom of the one step update are done and no account updates. ill stop pestering you now. too much effort to try to fix this. have a good day and christmas. dhamm